We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Since changing to Firefox, my bank's site asks for info for 1st time Firefox user, but after entering it it does not accept the info and this added screen still pops up annoyingly. How do I get it to work, and stop this annoying screen?

  • 1 प्रत्युत्तर दें
  • 1 यह समस्या है
  • 3 views
  • के द्वारा अंतिम प्रतियुतर cor-el

drzeus
drzeus
more options

Why does this screen ask for Firefox 1st time users to fill out, and then not accept the info. It's very frustrating everyday when I try top log onto my bank.

Why does this screen ask for Firefox 1st time users to fill out, and then not accept the info. It's very frustrating everyday when I try top log onto my bank.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That issue can be caused by corrupted cookies.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"