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yahoo mail

dennist01
dennist01
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My yahoo mail keeps freezing when I try using it it started this morning. If I open my yahoo mail in internet explorer it works fine the problem is just with firefox??

My yahoo mail keeps freezing when I try using it it started this morning. If I open my yahoo mail in internet explorer it works fine the problem is just with firefox??

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Yahoo does make changes every so often, but we usually so a whole lot of complaints at the same time when that happens.

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Clear Firefox's Cache

orange Firefox button or classic Tools menu > Options > Advanced

On the Network mini-tab > Offline Storage : "Clear Now"

2. If needed, delete the site's cookies here

While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?