This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

downloaded firefox and after all the drivers and all are loaded ..... it still won't open to get on-line..... any reason why

  • 1 प्रत्युत्तर दें
  • 1 यह समस्या है
  • 3 views
  • के द्वारा अंतिम प्रतियुतर ideato

grudgeboy
grudgeboy
more options

i get this box that says your firefox profile cannot be loaded......it may be missing or inaccessible...... i just uninstalled it and re installed and this is what i get

i get this box that says your firefox profile cannot be loaded......it may be missing or inaccessible...... i just uninstalled it and re installed and this is what i get

All Replies (1)

ideato
ideato
more options

Hello grudgeboy

press Windows key + R to open the Run box then type %APPDATA%\Mozilla\Firefox (or copied/paste from here) and click "OK" to quickly open the appropriate folder,

then find profiles.ini fileand rename it (right-click on mouse and select rename) to profiles.iniOLD , then when you start firefox again, a new default profile folder will be created and only a single profile, the new "default", will be listed in the Profile Manager.

This new "default" profile doesn't contain any of the profile data or settings stored in your old "default" profile folder, which still exists but is no longer accessible from the Profile Manager.

Your existing Firefox user profile data, which includes bookmarks, passwords, cookies, preference settings and added extensions, will no longer appear in the new profile but you can transfer the data from the old profile folder to the new default profile folder.

see also : Recovering important data from an old profile


thank you