This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

What is this sponsored site in the mail section and how do I stop it?

more options

When I opened my email, there is a "sponsored" add that takes you to a website. I don't know how or why this is in my browser, but I don't like it and want it removed. I can change my browser to a different one.

When I opened my email, there is a "sponsored" add that takes you to a website. I don't know how or why this is in my browser, but I don't like it and want it removed. I can change my browser to a different one.

All Replies (3)

more options

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

SCAN WITH ALL PROGRAMS.

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article and the Remove a toolbar that has taken over your Firefox search or home page article.

Did this fix your problems? Please report back to us!

more options

Is it at the top of the Inbox in Yahoo mail -- above the sorting control? I noticed that recently, too, in the past couple of weeks.

I assume it is part of what makes the service free, or how they persuade you to pay $20/year for Yahoo Mail Plus (ad-free). Actually, I'm not sure it gets removed even if you pay, since it isn't a "graphical ad." See: Mail Help | - SLN3591 - Remove or hide ads in Yahoo Mail.

more options

I should add that there are a variety of tools to alter the appearance of websites, ranging from extensions such as AdBlock Plus, to userscripts custom written for particular sites, to rules you maintain locally in a userContent.css file (no add-on required). If this ad really gets to you, it may be worth investigating one of those options.