This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

https://crash-stats.mozilla.com/about/throttling

  • 4 प्रत्युत्तर
  • 1 यह समस्या है
  • 9 views
  • के द्वारा अंतिम प्रतियुतर cor-el

joemajek
joemajek
more options

firefox shutting down randomly. these are the last few crash reports:

bp-a6b33667-e921-4f60-ae2e-8d8bf2140131 24/1/2014 3:11 PM fa3ab352-09d0-4548-bdd7-828f6aa3ab02 23/1/2014 1:23 AM 441b64de-613e-4c26-a1b5-6b0fffbd784f 5/1/2014 11:27 PM 5808a661-f29c-4dd8-88ef-6503f2129dda 5/1/2014 7:14 AM 16bca51d-2fb5-42a4-9e10-67a0d354dd02 3/1/2014 9:31 AM 00614211-711c-4309-80bf-5805af6cee97 1/1/2014 4:19 PM e8d5f294-9eb2-4a8c-b20b-09e7d627e63c 1/1/2014 4:19 PM

firefox shutting down randomly. these are the last few crash reports: bp-a6b33667-e921-4f60-ae2e-8d8bf2140131 24/1/2014 3:11 PM fa3ab352-09d0-4548-bdd7-828f6aa3ab02 23/1/2014 1:23 AM 441b64de-613e-4c26-a1b5-6b0fffbd784f 5/1/2014 11:27 PM 5808a661-f29c-4dd8-88ef-6503f2129dda 5/1/2014 7:14 AM 16bca51d-2fb5-42a4-9e10-67a0d354dd02 3/1/2014 9:31 AM 00614211-711c-4309-80bf-5805af6cee97 1/1/2014 4:19 PM e8d5f294-9eb2-4a8c-b20b-09e7d627e63c 1/1/2014 4:19 PM

All Replies (4)

the-edmeister
the-edmeister
  • Moderator
more options

Try updating Adobe Flash to the latest 12.0 version.
http://get.adobe.com/flashplayer/

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That is a problem with the Flash plugin.

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
joemajek
joemajek प्रश्नकर्ता
more options

The crash continues

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Firefox doesn't send all crash reports in case you crash a lot with the same signature and throttles the crashes as shown by the trailing /about/throttling to avoid overload issues on the crash report server.

Did you try the Flash troubleshooting steps in the KB article?

You can also try to update to Firefox 27 via "Help > About".