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Getting Firefox.exe Application Error on closing firefox

  • 1 odgovor
  • 4 imaju ovaj problem
  • 2 prikaza
  • Posljednji odgovor od Microrobot

KeTinn
KeTinn
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Hi I have Firefox Browser 29.0.1 & and on Windows XP - and I am the least tech savvy person ever. Every time I close The Browser / Firefox I get a pop-up screen

Firefox.exe - Application Error

The instruction at "0x0301230e" referenced memory at "0x00000004", The memory could not be "read" click on OK to terminate the program.

It dosen't appear to be affecting the operation of anything, but is annoying, regardless of whether I click OK or just close the box with "X" nothing happens - but it returns every time I close Firefox. How do I get rid of this...(laymens terms please and thanks)

Hi I have Firefox Browser 29.0.1 & and on Windows XP - and I am the least tech savvy person ever. Every time I close The Browser / Firefox I get a pop-up screen Firefox.exe - Application Error The instruction at "0x0301230e" referenced memory at "0x00000004", The memory could not be "read" click on OK to terminate the program. It dosen't appear to be affecting the operation of anything, but is annoying, regardless of whether I click OK or just close the box with "X" nothing happens - but it returns every time I close Firefox. How do I get rid of this...(laymens terms please and thanks)

Svi odgovori (1)

Microrobot
Microrobot
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Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be recovered unless they have been backed up to an external device!

Please report back to see if this helped you!

Thank you.