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Is there a interface problem between Firefox browser & turbo tax

jkenney65
jkenney65
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Have been using Firefox as my browser for a few years and like it very much.

Have also been using Turbo Tax for eight years...never a problem

This year I get into a perpetual loop with Turbo Tax. Their solutions haven't worked consistently. They want me to change browser...I don't want to Feel problem is their reinitialization software and not a browser issue.

Have any of your Firefox users reported a similiar problem ???

Thanks

Have been using Firefox as my browser for a few years and like it very much. Have also been using Turbo Tax for eight years...never a problem This year I get into a perpetual loop with Turbo Tax. Their solutions haven't worked consistently. They want me to change browser...I don't want to Feel problem is their reinitialization software and not a browser issue. Have any of your Firefox users reported a similiar problem ??? Thanks

Svi odgovori (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Is the problem with the TurboTax desktop software, or TurboTax Online?

I believe the desktop product uses IE under the covers, so Firefox should not be a factor.

For the online product, if they don't fully support Firefox, I suppose you might need to use IE for the site. However, it might be a settings or add-ons issue.

(There was a report last month about a security issue that could prevent access to the online product, but it doesn't sound as though you're having that issue: Please tell me how to fix this problem so this error msg stops & I can sign into the website it occurs on.)

What have you tried so far?