We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Ovo će web mjesto raditi na ograničen način, dok obavljamo održavanje stranice. Ako neki članak ne riješi tvoj problem i ako želiš postaviti pitanje, naša zajednica za podršku spremna je pomoći na Twitteru @FirefoxSupport i na Redditu /r/firefox.

Avatar for Username

Pretraži podršku

Izbjegni prevare podrške. Nikad te nećemo tražiti da nas nazoveš, da nam pošalješ telefonski broj ili da podijeliš osobne podatke. Prijavi sumnjive radnje pomoću opcije „Prijavi zlouporabu”.

Saznaj više

Ova tema je arhivirana. Postavi novo pitanje ako trebaš pomoć.

Firefox will not sync add-ons or open tabs onto computer

  • 1 odgovor
  • 1 ima ovaj problem
  • 1 prikaz
  • Posljednji odgovor od guigs

viletty
viletty
more options

My old laptop died but I had set up sync on firefox and my android. I've gotten a new laptop and the only thing syncing up to this firefox is the bookmarks. I have the boxes checked for everything to sync over in the settings and everything is up-to-date (my old laptop was too). I've tried unsyncing my android and computer and resyncing and even restarting my laptop but the add-ons (which are all from firefox) and the open tabs (which was like 7) will not sync onto my laptop. Everything shows up on my android, it just wont sync over.

My old laptop died but I had set up sync on firefox and my android. I've gotten a new laptop and the only thing syncing up to this firefox is the bookmarks. I have the boxes checked for everything to sync over in the settings and everything is up-to-date (my old laptop was too). I've tried unsyncing my android and computer and resyncing and even restarting my laptop but the add-ons (which are all from firefox) and the open tabs (which was like 7) will not sync onto my laptop. Everything shows up on my android, it just wont sync over.

Svi odgovori (1)

guigs
guigs
more options

Hi viletty, Thank you for your question. I understand that add ons are not syncing to the desktop. Please first check the following:

  1. Are the add ons signed (the description will be version-signed)
  2. If you remove the account from the device and long in again does this create a fresh sync?

If not, I am happy to further troubleshoot if you are comfortable sharing logs from the user profile. We would search for any hints of errors or blocked addons.

Is sync still failing to work for you? If you go to "about:sync-log" in the browser's URL bar, it should show a list of error logs that will give diagnostic information about what's going on. If there's anything there, please open a bug and attached the log files:

https://bugzilla.mozilla.org/enter_bug.cgi?product=Cloud%20Servic...