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Can't Change Account Password

  • 2 odgovora
  • 1 ima ovaj problem
  • 1 prikaz
  • Posljednji odgovor od FredMcD

rv168
rv168
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I'm trying to change my Firefox Account password.

I enter my existing password, then enter the new password twice.

I hit "Change" and nothing happens - the page just sits there, no indication of any change.

The old password remains.

I'm trying to change my Firefox Account password. I enter my existing password, then enter the new password twice. I hit "Change" and nothing happens - the page just sits there, no indication of any change. The old password remains.

Izabrano rješenje

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

Pročitaj ovaj odgovor u kontekstu 👍 0

Svi odgovori (2)

Sebastian
Sebastian
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Try changing the password using a private tab or using a different web browser. I know it's funny that you would have to use a different browser but it might help. This might an extension blocking the password change process from going through. If you want you can try disabling all your extensions temporarily. Now this will probably fix the problem, but if the problem continues then try changing the password using another device such as your phone. Hopefully on of these tips helps.

Izmjenjeno od Sebastian

FredMcD
FredMcD
more options

Odabrano rješenje

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop