Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Ovo će web mjesto raditi na ograničen način, dok obavljamo održavanje stranice. Ako neki članak ne riješi tvoj problem i ako želiš postaviti pitanje, naša zajednica za podršku spremna je pomoći na Twitteru @FirefoxSupport i na Redditu /r/firefox.

Avatar for Username

Pretraži podršku

Izbjegni prevare podrške. Nikad te nećemo tražiti da nas nazoveš, da nam pošalješ telefonski broj ili da podijeliš osobne podatke. Prijavi sumnjive radnje pomoću opcije „Prijavi zlouporabu”.

Saznaj više

Ova tema je arhivirana. Postavi novo pitanje ako trebaš pomoć.

Keeps crashing

  • 2 odgovora
  • 1 ima ovaj problem
  • 3 prikaza
  • Posljednji odgovor od FredMcD

fightingbull63
fightingbull63
more options

Firefox keeps crashing and I can't open it as I always get the crash reporter. Here's what comes up on the report file: Crash ID: bp-01c68ca6-8edb-4a9a-8efe-7731a0201111 I have no idea what this means or how to fix it. I've tried uninstalling and reinstalling firefox but the crash report comes up during the reinstall. Any ideas?

Firefox keeps crashing and I can't open it as I always get the crash reporter. Here's what comes up on the report file: Crash ID: bp-01c68ca6-8edb-4a9a-8efe-7731a0201111 I have no idea what this means or how to fix it. I've tried uninstalling and reinstalling firefox but the crash report comes up during the reinstall. Any ideas?

Svi odgovori (2)

FredMcD
FredMcD
more options

Product Firefox Release Channel release Version 82.0.3 Build ID 20201108180448 (2020-11-08) Buildhub data OS Windows 10 OS Version 10.0.18363

bp-01c68ca6-8edb-4a9a-8efe-7731a0201111 Signature: tmmon64.dll | sandbox::WriteProtectedChildMemory

Uptime 1 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

tmmon64.dll = Trend Micro UMH Monitor Engine

FredMcD
FredMcD
more options

Update your Trend Micro software. If the problem continues, disable it.