Ovo će web mjesto raditi na ograničen način, dok obavljamo održavanje stranice. Ako neki članak ne riješi tvoj problem i ako želiš postaviti pitanje, naša zajednica za podršku spremna je pomoći na Twitteru @FirefoxSupport i na Redditu /r/firefox.

Avatar for Username

Pretraži podršku

Izbjegni prevare podrške. Nikad te nećemo tražiti da nas nazoveš, da nam pošalješ telefonski broj ili da podijeliš osobne podatke. Prijavi sumnjive radnje pomoću opcije „Prijavi zlouporabu”.

Saznaj više

Ova tema je arhivirana. Postavi novo pitanje ako trebaš pomoć.

Problem Saving Videos

  • 3 odgovora
  • 1 ima ovaj problem
  • 3 prikaza
  • Posljednji odgovor od folsompoint

yacheah
yacheah
more options

I have been able to save videos directly using the Firefox download manager by right clicking on the video in the browser tab and clicking "Save Video As"

However, lately, I have gotten the following error message

The download cannot be saved because an unknown error occurred.

Please try again.

I am on the latest version of Firefox 88.0.1 (64-bit) and on Mac OS 11.3.1.

I can use Free Download Manager to save the video but it doesn't work on Firefox.

Please help.

I have been able to save videos directly using the Firefox download manager by right clicking on the video in the browser tab and clicking "Save Video As" However, lately, I have gotten the following error message The download cannot be saved because an unknown error occurred. Please try again. I am on the latest version of Firefox 88.0.1 (64-bit) and on Mac OS 11.3.1. I can use Free Download Manager to save the video but it doesn't work on Firefox. Please help.

Svi odgovori (3)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

Can you share a link to the video where this is happening?

yacheah
yacheah Vlasnik pitanja
more options

https://scontent-frt3-2.cdninstagram.com/v/t50.2886-16/73366973_475600593703251_4213813686963408716_n.mp4?efg=eyJ2ZW5jb2RlX3RhZyI6InZ0c192b2RfdXJsZ2VuLjcyMC5zdG9yeS5kZWZhdWx0IiwicWVfZ3JvdXBzIjoiW1wiaWdfd2ViX2RlbGl2ZXJ5X3Z0c19vdGZcIl0ifQ&_nc_ht=scontent-frt3-2.cdninstagram.com&_nc_cat=103&_nc_ohc=AJeaYk4F4DUAX_XPbUf&edm=ALCvFkgBAAAA&vs=17907691363874000_1984402682&_nc_vs=HBksFQAYJEdMMTlYd1JUVVhGa2pyQUJBRXdQSXZrNGVYbzZidXFIQUFBQRUAAsgBABUAGCRHSnFtVXd0QkxkQnhwS3dCQVA1c0t1a2hodDBTYnBrd0FBQUYVAgLIAQAoABgAGwGIB3VzZV9vaWwBMRUAACaGh4bflpvPPxUCKAJDMywXQC4AAAAAAAAYEmRhc2hfYmFzZWxpbmVfMl92MREAdegHAA%3D%3D&_nc_rid=ba7182f5e3&ccb=7-4&oe=60A9F449&oh=84a7e81c6030410016d3e3e1beed839c&_nc_sid=643ae9&dl=1

Sure this is the link.

It's from an Instagram stories downloader.

The screenshot of the error is attached.

It happens with every video extracted from Instagram Stories this way. It didn't use to be the case before.

Thanks

folsompoint
folsompoint
more options

This started for me about the same day, 5/21/21. Firefox 88.0.1 was released on May 5, so the update alone didn't cause this. I could provide a link and screenshot to an Instagram video -- not a story -- but it would be a repeat of the above information, except I'm on Windows 10. Saving a video does work with no problem on Brave; however, it's based on the Chromium web browser, and even in private browsing, leaves 39 trackers, according to the free CCleaner, for what that's worth. Firefox private browsing with DuckDuckGo, which is the only search engine I use, leaves only nine trackers. Again, for what that's worth. So saving a video via Brave -> view page source -> video_url does work. I will mention that the save video feature has worked in Firefox in a new tab, but only once or twice. Otherwise, it's the same error message in a new tab: "The download cannot be saved because an unknown error occurred. Please try again."