Ovo će web mjesto raditi na ograničen način, dok obavljamo održavanje stranice. Ako neki članak ne riješi tvoj problem i ako želiš postaviti pitanje, naša zajednica za podršku spremna je pomoći na Twitteru @FirefoxSupport i na Redditu /r/firefox.

Avatar for Username

Pretraži podršku

Izbjegni prevare podrške. Nikad te nećemo tražiti da nas nazoveš, da nam pošalješ telefonski broj ili da podijeliš osobne podatke. Prijavi sumnjive radnje pomoću opcije „Prijavi zlouporabu”.

Saznaj više

Ova tema je arhivirana. Postavi novo pitanje ako trebaš pomoć.

Firefox crashes and I get this error ID: ID: cef89c2d-a54f-42f2-acdd-3e97a2101206 - can anyone help?

  • 4 odgovora
  • 7 ima ovaj problem
  • 4 prikaza
  • Posljednji odgovor od cor-el

phoenixlily
phoenixlily
more options

Hello

Every so often, Firefox will crash when I open a web page. It was doing it a lot when I opened my Yahoo mail, but I did some troubleshooting and updated all my plug ins and it seemed to stop doing that - but occasionally when I try and access certain pages it crashes, straight up. I can't work out why and I've been through the troubleshooting walkthroughs on the Firefox help - can anyone help me?

Hello Every so often, Firefox will crash when I open a web page. It was doing it a lot when I opened my Yahoo mail, but I did some troubleshooting and updated all my plug ins and it seemed to stop doing that - but occasionally when I try and access certain pages it crashes, straight up. I can't work out why and I've been through the troubleshooting walkthroughs on the Firefox help - can anyone help me?

Svi odgovori (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you have a more recent crash report than this one from 2010-12-06?

You can check for problems with Out-Of-Process-Plugins

You can try to disable or remove the getplusplusadobe16297 plugin.

You can uninstall (remove) the Java Console extensions, you do not need them to run Java applets.

See http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions

Disable the Java Quick Starter extension, if you have it: Tools -> Add-ons -> Extensions

  • Control Panel -> Java -> Advanced tab -> Miscellaneous -> Java Quick Starter (disable)

See http://www.java.com/en/download/help/quickstarter.xml - What is Java Quick Starter (JQS)? What is the benefit of running JQS? - 6.0

phoenixlily
phoenixlily Vlasnik pitanja
more options

sorry I don't have a more recent crash report than that, which seems impossible because my browser crashes at least ten times every session I'm using it! It crashed earlier this evening but when I checked there are no more recent crash reports than the one I gave above...

I've uninstalled the Java Console extension .... any other ideas?

thanks so much for your help!

phoenixlily
phoenixlily Vlasnik pitanja
more options

here's a page that always makes firefox crash....

http://www.nctimes.com/entertainment/music/article_832ee0b2-6e74-5cc4-96b9-d92f4e528c22.html

thanks!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do those crashes stop if you disable the Flash plugin (Tools > Add-ons > Plugins)?