Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Ovo će web mjesto raditi na ograničen način, dok obavljamo održavanje stranice. Ako neki članak ne riješi tvoj problem i ako želiš postaviti pitanje, naša zajednica za podršku spremna je pomoći na Twitteru @FirefoxSupport i na Redditu /r/firefox.

Izbjegni prevare podrške. Nikad te nećemo tražiti da nas nazoveš, da nam pošalješ telefonski broj ili da podijeliš osobne podatke. Prijavi sumnjive radnje pomoću opcije „Prijavi zlouporabu”.

Saznaj više

"1 item" and pointed finger inside message box. Is there a fix for this problem?

  • 1 odgovor
  • 8 ima ovaj problem
  • 1 prikaz
  • Posljednji odgovor od user633449

When I'm in e-mail, I get a hand with the pointed finger and a message box saying "1 item". The hand and box follow my pointer around the screen but I can't open up any e-mails. The only way out of it is to go up to Hotmail on top, select it and them select "In-Box." This only occurs in Firefox. Internet Explorer works fine and I never have the problem.

When I'm in e-mail, I get a hand with the pointed finger and a message box saying "1 item". The hand and box follow my pointer around the screen but I can't open up any e-mails. The only way out of it is to go up to Hotmail on top, select it and them select "In-Box." This only occurs in Firefox. Internet Explorer works fine and I never have the problem.

Svi odgovori (1)

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!