Ovo će web mjesto raditi na ograničen način, dok obavljamo održavanje stranice. Ako neki članak ne riješi tvoj problem i ako želiš postaviti pitanje, naša zajednica za podršku spremna je pomoći na Twitteru @FirefoxSupport i na Redditu /r/firefox.

Avatar for Username

Pretraži podršku

Izbjegni prevare podrške. Nikad te nećemo tražiti da nas nazoveš, da nam pošalješ telefonski broj ili da podijeliš osobne podatke. Prijavi sumnjive radnje pomoću opcije „Prijavi zlouporabu”.

Saznaj više

Ova tema je arhivirana. Postavi novo pitanje ako trebaš pomoć.

Why won't http://xfinity.comcast.net/ let me sign in using the newest version of Firefox? It worked yesterday, and it works with Chrome.

  • 2 odgovora
  • 1 ima ovaj problem
  • 14 prikaza
  • Posljednji odgovor od kboehmcomcast

kboehmcomcast
kboehmcomcast
more options

I have used Firefox for years. I have Comcast email. Yesterday, after the browser update, the following happened:

1) xfinity.comcast.net said, "Uh-oh, it looks like you're not signed in." 2) I signed in and the browser opened a tab that says "Kathy..signed in...My Account," etc. In other words, it looks like I'm signed in. 3) When I click on my email, I get a new tab that says, "Uh-oh, it looks like you're not signed in."

The only way I can read my email is to use Chrome. I'm unhappy about that. Is there anything I can try? Thanks, Kathy Boehm

I have used Firefox for years. I have Comcast email. Yesterday, after the browser update, the following happened: 1) xfinity.comcast.net said, "Uh-oh, it looks like you're not signed in." 2) I signed in and the browser opened a tab that says "Kathy..signed in...My Account," etc. In other words, it looks like I'm signed in. 3) When I click on my email, I get a new tab that says, "Uh-oh, it looks like you're not signed in." The only way I can read my email is to use Chrome. I'm unhappy about that. Is there anything I can try? Thanks, Kathy Boehm

Izabrano rješenje

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Pročitaj ovaj odgovor u kontekstu 👍 2

Svi odgovori (2)

the-edmeister
the-edmeister
  • Moderator
more options

Odabrano rješenje

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

kboehmcomcast
kboehmcomcast Vlasnik pitanja
more options

This fixed my problem. Thanks!