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Having problems with National Lottery website. Any idea why?

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susanmargaret
susanmargaret
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Tried to get onto National Lottery website today and message saying website not responding. Checked with friends and they are saying all ok for them. Rang Lottery HQ and they said no problems with their website. Advised me to delete all history and cookies and download Internet Explorer. Is there any reason why I should no be able to use Firefox?

Tried to get onto National Lottery website today and message saying website not responding. Checked with friends and they are saying all ok for them. Rang Lottery HQ and they said no problems with their website. Advised me to delete all history and cookies and download Internet Explorer. Is there any reason why I should no be able to use Firefox?

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cor-el
cor-el
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window