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downloaded firefox but not running

pinky01
pinky01
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new computer and downloaded firefox but is not opening. tried to delete it but won't let me as it says firefox is running and I need to close it before it will uninstall. It says it is running but I can't find it, can't open it and can't uninstall it. Now what and how do I find it if it is running?

new computer and downloaded firefox but is not opening. tried to delete it but won't let me as it says firefox is running and I need to close it before it will uninstall. It says it is running but I can't find it, can't open it and can't uninstall it. Now what and how do I find it if it is running?

Wšě wotmołwy (2)

FredMcD
FredMcD
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Do you have the Firefox icon on your quick launch? Close Firefox. Right click on the icon and select Open New Tab/Window. Sometimes this works. If it opens, close it by Menu > File > Exit.

This is not a cure but will make it easier if Firefox locks up in Windows. https://support.mozilla.org/questions/997866 {web link}

Samantha Fernandez
Samantha Fernandez
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Use another browser, download the FULL installer from

https://www.mozilla.org/en-US/firefox/all/

Check your system requirements (just in case to be on a safer side) 

Save the file. Then, open the PROGRAMS FOLDER and discard the OLD FOLDERS and run the full installer.