Cannot open e-mail

Please explain in detail

• what you're doing
• what happens
• what you expect to happen

Hi, When using Thunderbird to check my e-mail, the inbox shows that I have messages, just the headers are downloaded as per my settings. As I try to open any of the new e-mails nothing happens. This never happened before, the mail used to open normally. Not anymore after the update.

Essentially it means that I cannot see the body of the text...

The message on screen says: "Only the headers for this message were downloaded from the mail server" . When I click on: "Download the rest of the message", nothing happens !

What is your account type - POP or IMAP?

It is POP3

Application Basics Name Thunderbird Version 52.1.0 User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.1.0 Profile Folder (Local drive) Application Build ID 20170428151619 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Profiles about:profiles Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (pop3) pop3.iafrica.com:110 None Normal password smtp.iafrica.com:25 None Normal password true account2 (none) Local Folders None Normal password account3 (pop3) pop3.telkomsa.net:110 None Normal password smtp.telkomsa.net:25 STARTTLS Normal password true

Please guys, is there no one that can help sort this out?

The following is to determine whether anti-virus software is the culprit.

Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?

christ1, I did as you said but nothing changed. Still cannot open my mail.

Updated to version 52.1.1 and problem solved!