I see you are using a very old version of Firefox. Why is that? Firefox should detect any plugins thru the registry. Is there a problem?

Are you sure that this is about Java and not about JavaScript? I don't think that bank sites would require Java since almost (or all) browser no longer support Java embedded on a web page. ----- If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (e.g. Adblock Plus, NoScript, Ghostery, uBlock Origin) always make sure such extensions do not block (wanted) content. *make sure your extensions and filters are updated to the latest version Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems Note that your Firefox 38 version might not be compatible with modern servers that are optimized to use the latest browser features. Maybe consider to switch to the current Firefox 52.4.1 ESR release. Firefox 52.4.1 ESR: *https://www.mozilla.org/en-US/firefox/organizations/all/ *https://www.mozilla.org/en-US/firefox/52.4.1/releasenotes/ *https://www.mozilla.org/en-US/firefox/52.4.1/system-requirements/