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Funkcionalnosć tutoho sydła so přez wothladowanske dźěła wobmjezuje, kotrež maja waše dožiwjenje polěpšić. Jeli nastawk waš problem njerozrisuje a chceće prašenje stajić, wobroćće so na naše zhromodźenstwo pomocy, kotrež na to čaka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomhać.

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Hladajće so wobšudstwa pomocy. Njenamołwimy was ženje, telefonowe čisło zawołać, SMS pósłać abo wosobinske informacije přeradźić. Prošu zdźělće podhladnu aktiwitu z pomocu nastajenja „Znjewužiwanje zdźělić“.

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Tuta nitka je so archiwowała. Prošu stajće nowe prašenje, jeli pomoc trjebaće.

I cant sign in

  • 2 wotmołwje
  • 2 matej tutón problem
  • 3 napohlady
  • Poslednja wotmołwa wot guigs

01maste
01maste
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I registered an account today, when I log in, I receive a notification:

"Please enter a correct username and password. Note that both fields are case-sensitive."

I have already activated the account, the password is correct, and when I request an email reset, the email never arrives.

thanks

I registered an account today, when I log in, I receive a notification: "Please enter a correct username and password. Note that both fields are case-sensitive." I have already activated the account, the password is correct, and when I request an email reset, the email never arrives. thanks

Wšě wotmołwy (2)

guigs
guigs
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Hi 01maste, Please check your spam folder to make sure it was not sent there. Please also make sure to update to the latest Firefox version, 56, in the next two weeks we will be updating to 57.

Look for accounts@firefox.com in your inbox or blocked senders list.

Before resetting the password again, make a back up of the local profile. Back up and restore information in Firefox profiles

Consider clearing the cache on the page with a new password.

guigs
guigs
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I apologize for the screenshare notification, I am currently trying to investigate that feature. It was human error on my part.