Funkcionalnosć tutoho sydła so přez wothladowanske dźěła wobmjezuje, kotrež maja waše dožiwjenje polěpšić. Jeli nastawk waš problem njerozrisuje a chceće prašenje stajić, wobroćće so na naše zhromodźenstwo pomocy, kotrež na to čaka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomhać.

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Pomoc přepytać

Hladajće so wobšudstwa pomocy. Njenamołwimy was ženje, telefonowe čisło zawołać, SMS pósłać abo wosobinske informacije přeradźić. Prošu zdźělće podhladnu aktiwitu z pomocu nastajenja „Znjewužiwanje zdźělić“.

Dalše informacije

Tuta nitka je so archiwowała. Prošu stajće nowe prašenje, jeli pomoc trjebaće.

Sign-in data is not being accepted by support.mozilla.org

  • 4 wotmołwy
  • 1 ma tutón problem
  • 1 napohlad
  • Poslednja wotmołwa wot KenPepper

KenPepper
KenPepper
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I 'am' signed into Firefox browser. My information (email address, UID, P/W) were accepted and confirmed by email. I attempted to sign into Mozilla Support but my sign-in information is being rejected. To submit this support request, I had to create an account. When I entered my user name, it was rejected as being too short, but it is the one I signed into the browser with. I have tried several times to reset the password but have never received a p/w reset email even though the email address is the same one I received the "Confirm new sign-in to Firefox" email through. Windows 10 is up-to-date.

There are no "educated guesses" in the link provided through the link below.

I 'am' signed into Firefox browser. My information (email address, UID, P/W) were accepted and confirmed by email. I attempted to sign into Mozilla Support but my sign-in information is being rejected. To submit this support request, I had to create an account. When I entered my user name, it was rejected as being too short, but it is the one I signed into the browser with. I have tried several times to reset the password but have never received a p/w reset email even though the email address is the same one I received the "Confirm new sign-in to Firefox" email through. Windows 10 is up-to-date. There are no "educated guesses" in the link provided through the link below.

Wubrane rozrisanje

So you were trying to use your Firefox account https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-accounts to login on support.mozilla.org ?

An account for support.mozilla.org is only used on support.mozilla.org

Tutu wotmołwu w konteksće čitać 👍 0

Wšě wotmołwy (4)

user633449
user633449
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Firefox Sync and the accounts on this support site are not the same. You cannot use your Sync password for this support site, nor the other way around.

Apologies for any confusion

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Do you have a specific question we can help you with?

James
James
  • Moderator
  • Top 10 Contributor
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Wubrane rozrisanje

So you were trying to use your Firefox account https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-accounts to login on support.mozilla.org ?

An account for support.mozilla.org is only used on support.mozilla.org

KenPepper
KenPepper Prašer
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The answer is what I figured out. However, it doesn't tell me why I never got a password reset email or why, all of a sudden, I was in even though my sign-in had been rejected. Whatever, I finally got in. That's what matters.