Funkcionalnosć tutoho sydła so přez wothladowanske dźěła wobmjezuje, kotrež maja waše dožiwjenje polěpšić. Jeli nastawk waš problem njerozrisuje a chceće prašenje stajić, wobroćće so na naše zhromodźenstwo pomocy, kotrež na to čaka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomhać.

Avatar for Username

Pomoc přepytać

Hladajće so wobšudstwa pomocy. Njenamołwimy was ženje, telefonowe čisło zawołać, SMS pósłać abo wosobinske informacije přeradźić. Prošu zdźělće podhladnu aktiwitu z pomocu nastajenja „Znjewužiwanje zdźělić“.

Dalše informacije

Tuta nitka je so archiwowała. Prošu stajće nowe prašenje, jeli pomoc trjebaće.

Video playback not working

  • 5 wotmołwy
  • 1 ma tutón problem
  • 1 napohlad
  • Poslednja wotmołwa wot Jens Lyn IV

Jens Lyn IV
Jens Lyn IV
more options

Video playback initially works, until suddenly it doesn't; no new videos will work, and videos that previously played in the same browsing session will stop working. Easy to reproduce on Reddit by browsing any video-heavy subreddit. Leaving a broken video in a tab seems to infect the rest of the browser across websites; if a broken video from site A is open in another tab, videos on site B won't play.

Sometimes quitting and restarting Firefox is enough to temporarily get video playback working again; sometimes I have to manually clear the browser cache; at least once I've had to reboot my phone.

Screen recording with symptoms: https://youtu.be/5O6FOax7ozA

Device is a Sony Xperia I V

Video playback initially works, until suddenly it doesn't; no new videos will work, and videos that previously played in the same browsing session will stop working. Easy to reproduce on Reddit by browsing any video-heavy subreddit. Leaving a broken video in a tab seems to infect the rest of the browser across websites; if a broken video from site A is open in another tab, videos on site B won't play. Sometimes quitting and restarting Firefox is enough to temporarily get video playback working again; sometimes I have to manually clear the browser cache; at least once I've had to reboot my phone. Screen recording with symptoms: https://youtu.be/5O6FOax7ozA Device is a Sony Xperia I V
Připowěsnjene fota wobrazowki

Wubrane rozrisanje

Thank you, that was it! Mildly embarrassed I didn't think to test this myself.

The culprit seems to be 'strict' tracking protection; I cannot reproduce the problem after turning it down to 'normal'.

Sorry about the late response, kept getting error messages when trying to reply...

Tutu wotmołwu w konteksće čitać 👍 0

Wšě wotmołwy (5)

Jens Lyn IV
Jens Lyn IV Prašer
more options

I was instructed to post this here in a comment left by staff on my app review.

I guess monitoring the Play Store for negative reviews is more important to Mozilla than responding to support request here...

Top trending Today
Top trending Today
more options

"If video playback in Firefox on your Sony Xperia device is problematic, ensure Firefox is updated, clear its cache regularly, disable any interfering add-ons, check for OS updates, verify internet stability, try another browser, and consider reporting the issue to Mozilla or Sony support."

Jens Lyn IV
Jens Lyn IV Prašer
more options

Who or what are you quoting?

Does posting here not constitute "reporting the issue to Mozilla"?

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

What level of enhanced tracking protection do you have set?

Do you have any add-ons installed in Firefox for Android?

Jens Lyn IV
Jens Lyn IV Prašer
more options

Wubrane rozrisanje

Thank you, that was it! Mildly embarrassed I didn't think to test this myself.

The culprit seems to be 'strict' tracking protection; I cannot reproduce the problem after turning it down to 'normal'.

Sorry about the late response, kept getting error messages when trying to reply...

Wot Jens Lyn IV změnjeny