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I am trying to get the latest update of firefox. I get a window that says "software update" and then it says "connecting to update server" but it never does. It just keeps running. Help

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hcg12430
hcg12430
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got a message that there is a new update of firefox. I get a window that says it is "connecting to update server". It keeps running but never seems to connect. HelP

got a message that there is a new update of firefox. I get a window that says it is "connecting to update server". It keeps running but never seems to connect. HelP

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cor-el
cor-el
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See:

Remove the files in the updates and updates\0 folder.
You may need to delete active-update.xml and updates.xml as well if present. 

C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)

If you have problems with updating then easiest is to download the full version and uninstall the currently installed version and remove the Firefox program folder to do a clean install of the new version.

  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Do not remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.