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Firefox crashes

stevennrosen
stevennrosen
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Firefox crashes even in safe mode and when the program is removed and reinstalled. Dell Latitude E6500, Windows 7 I did not change or install any programs. This happened while I was in Singapore. How do I reinstall so it works properly?

Firefox crashes even in safe mode and when the program is removed and reinstalled. Dell Latitude E6500, Windows 7 I did not change or install any programs. This happened while I was in Singapore. How do I reinstall so it works properly?

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Swarnava Sengupta
Swarnava Sengupta
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Start Firefox in Safe Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

If it does work in Safe Mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears. 

   Use "Disable all add-ons" on the  Safe Mode start window to disable all extensions.
   Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")