Funkcionalnosć tutoho sydła so přez wothladowanske dźěła wobmjezuje, kotrež maja waše dožiwjenje polěpšić. Jeli nastawk waš problem njerozrisuje a chceće prašenje stajić, wobroćće so na naše zhromodźenstwo pomocy, kotrež na to čaka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomhać.

Avatar for Username

Pomoc přepytać

Hladajće so wobšudstwa pomocy. Njenamołwimy was ženje, telefonowe čisło zawołać, SMS pósłać abo wosobinske informacije přeradźić. Prošu zdźělće podhladnu aktiwitu z pomocu nastajenja „Znjewužiwanje zdźělić“.

Dalše informacije

Tuta nitka je so archiwowała. Prošu stajće nowe prašenje, jeli pomoc trjebaće.

Unable to download files (eg. pictures, PDF, documents etc) from browser, why?

Niracos
Niracos
more options

Since I last updates firefox, I have been unable to save downloaded files like PDFs or word documents, attached files from emails or pictures. The download manager shows that they have downloaded, but I cannot access them or even open the containing folder (when I go there the files I "downloaded" aren't there anyway). I've tried changing the location the files download to and turned off my antivirus to see if that was blocking it, which didn't fix it.

Since I last updates firefox, I have been unable to save downloaded files like PDFs or word documents, attached files from emails or pictures. The download manager shows that they have downloaded, but I cannot access them or even open the containing folder (when I go there the files I "downloaded" aren't there anyway). I've tried changing the location the files download to and turned off my antivirus to see if that was blocking it, which didn't fix it.

Wšě wotmołwy (1)

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
more options

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.