Funkcionalnosć tutoho sydła so přez wothladowanske dźěła wobmjezuje, kotrež maja waše dožiwjenje polěpšić. Jeli nastawk waš problem njerozrisuje a chceće prašenje stajić, wobroćće so na naše zhromodźenstwo pomocy, kotrež na to čaka, wam na @FirefoxSupport na Twitter a /r/firefox na Reddit pomhać.

Avatar for Username

Pomoc přepytać

Hladajće so wobšudstwa pomocy. Njenamołwimy was ženje, telefonowe čisło zawołać, SMS pósłać abo wosobinske informacije přeradźić. Prošu zdźělće podhladnu aktiwitu z pomocu nastajenja „Znjewužiwanje zdźělić“.

Dalše informacije

Tuta nitka je so archiwowała. Prošu stajće nowe prašenje, jeli pomoc trjebaće.

hotmail cannot load

  • 6 wotmołwy
  • 4 maja tutón problem
  • 10 napohladow
  • Poslednja wotmołwa wot rockdoctor

rockdoctor
rockdoctor
more options

I cannot log onto Hotmail. A blank white screen appears.

I have tried resetting Firefox, but this has not helped. I also cleared the cookies cache.

Thanks

I cannot log onto Hotmail. A blank white screen appears. I have tried resetting Firefox, but this has not helped. I also cleared the cookies cache. Thanks

Wšě wotmołwy (6)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
rockdoctor
rockdoctor Prašer
more options

Hi cor-el

Thanks for your help. Tried your recommendation, also did not help. I restarted in safe mode, with add-ons disabled and this appears to have worked... so far.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Your troubleshooting information didn't show that you have extensions installed otherwise I would have included Safe Mode as a suggestion.

So which extensions did you have or did you post this with another computer?

rockdoctor
rockdoctor Prašer
more options

Addons are shown in the images.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That are plugins and plugins aren't affected by starting Firefox in Safe Mode.

rockdoctor
rockdoctor Prašer
more options

The only extension loaded is the Troubleshooter 1.1a.