Can't download new emails
One of my hotmail accounts on Thunderbird will no longer receive emails. I had an issue with duplicate emails which I solved but now none of the emails are being detected. I've tried deleting the password saved and re entering it. I've tried checking how the account is configured on Thunderbird but nothing's changed. Please help! Many thanks
Összes válasz (6)
Is it configured like this https://thunderbirdtweaks.blogspot.com.au/2016/06/hotmail-proxy-errors.html
Thank you- I just tried that and changed the server name to the correct URL but no new messages being found by Thunderbird yet sadly.
Matt said
Is it configured like this https://thunderbirdtweaks.blogspot.com.au/2016/06/hotmail-proxy-errors.html
Thank you- I just tried that and changed the server name to the correct URL but no new messages being found by Thunderbird yet sadly.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
I don't have any antiviruses etc installed that I am aware of (I use a mac).
Thunderbird works in safe word but I still can't receive emails from that account, but the others are still working.
______________________________________________
Application Basics
Name: Thunderbird Version: 14.0 User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:14.0) Gecko/20120713 Thunderbird/14.0 Profile Folder: Show in Finder Application Build ID: 20120713141924 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Crash Reports: about:crashes Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (pop3) pop3.live.com:995, SSL, passwordCleartext OUTGOING: smtp.live.com:587, alwaysSTARTTLS, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3: INCOMING: account3, , (pop3) pop3.live.com:995, SSL, passwordCleartext OUTGOING: smtp.live.com:587, alwaysSTARTTLS, passwordCleartext, true
account4: INCOMING: account4, , (pop3) pop3.live.com:995, SSL, passwordCleartext OUTGOING: smtp.live.com:587, alwaysSTARTTLS, passwordCleartext, true
account5: INCOMING: account5, , (imap) hp17.hostpapa.com:993, SSL, passwordCleartext OUTGOING: hp17.hostpapa.com:465, SSL, passwordCleartext, true
Extensions Remove Duplicate Messages, 0.1.14, true, {12345678-1234-1234-1234-123456789abc} Test Pilot for Thunderbird, 1.3.9, true, tbtestpilot@labs.mozilla.com
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 1048576 browser.cache.disk.smart_size_cached_value: 307200 browser.cache.disk.smart_size.first_run: false browser.display.use_document_fonts: 0 dom.max_chrome_script_run_time: 0 extensions.lastAppVersion: 14.0 font.minimum-size.x-western: 10 font.name.sans-serif.x-western: Lexia font.name.serif.x-western: Bookman Old Style font.size.variable.x-western: 16 gfx.blacklist.webgl.msaa: 4 mail.openMessageBehavior.version: 1 mail.spotlight.enable: true mail.spotlight.firstRunDone: true mail.spotlight.global_reindex_time: 1308744072 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1478258771 places.history.expiration.transient_current_max_pages: 100604 plugins.update.notifyUser: true
Graphics
Vendor ID: 10de Device ID: 863 WebGL Renderer: NVIDIA Corporation -- NVIDIA GeForce 9400M OpenGL Engine -- 2.1 NVIDIA-8.24.17 310.90.9.05f01 GPU Accelerated Windows: 0/2
Hi- Still unsolved- anyone able to help? Many thanks-Cynth