Az oldal korlátolt funkcionalitással fog rendelkezni, amíg elvégezzük a felhasználói élményt javító karbantartást. Ha egy leírás nem oldja meg a problémáját, és kérdést tenne fel, akkor a támogatási közösségünk a @FirefoxSupport Twitter oldalon tud segíteni, vagy az /r/firefox oldalon a Redditen.

Támogatás keresése

Kerülje el a támogatási csalásokat. Sosem kérjük arra, hogy hívjon fel egy telefonszámot vagy osszon meg személyes információkat. Jelentse a gyanús tevékenységeket a „Visszaélés bejelentése” lehetőséggel.

További tudnivalók

A témacsoportot lezárták és archiválták. Tegyen fel új kérdést, ha segítségre van szüksége.

My bookmarks are lost and Firefox is unable to restore from backup with this error msg "Unable to process the backup file.". Someone please help.

  • 7 válasz
  • 22 embernek van ilyen problémája
  • 6 megtekintés
  • Utolsó üzenet ettől: derror

more options

I am using Firefox 12 on my Macbook Pro, it crashed and when I restarted, all my bookmarks have disappeared. When I tried to restore them from the backup files, it keeps coming up with "Unable to process the backup file." Someone please help as I would have lost years of bookmarks.

Thank you

I am using Firefox 12 on my Macbook Pro, it crashed and when I restarted, all my bookmarks have disappeared. When I tried to restore them from the backup files, it keeps coming up with "Unable to process the backup file." Someone please help as I would have lost years of bookmarks. Thank you

Kiválasztott megoldás

Hi guys, I also experienced this issue and based on previous explanation in one of the threads here I got to the following artilce - http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox

I myself removed only the places.sqlite and places.sqlite.corrupt files from the profile directory and was able to successfully import my bookmarks from the backup file.

Válasz olvasása eredeti szövegkörnyezetben 👍 3

Összes válasz (7)

more options

Have you not synchronized your bookmarks with Firefox Sync?

more options

I also forgot to mention that it will also not allow me to save any new bookmarks.

more options

I have tried to sync, but there is always an error when syncing. This message always pops up when I try to sync "Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action."

more options

You are saying that you have saved your bookmarks by exporting it using bookmarks manager?

If this is the case, then simply reinstall firefox and try to import bookmarks. Remember to completely uninstall firefox : How to Uninstall

Módosította: Himanshu Garg,

more options

No I have not exported my bookmarks. I have been trying to retrieve my bookmarks using the restore function after they had disappeared.

If I uninstall Firefox completely, that would also delete all and any backup bookmarks files, wouldn't it?

Módosította: derror,

more options

Kiválasztott megoldás

Hi guys, I also experienced this issue and based on previous explanation in one of the threads here I got to the following artilce - http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox

I myself removed only the places.sqlite and places.sqlite.corrupt files from the profile directory and was able to successfully import my bookmarks from the backup file.

more options

Hi Koff,

Thanks for that advice, it solved my bookmark problem!!!!!! Thank you so much!!!!