The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

1. Go to Firefox > Help > Troubleshooting Information.
2. Click the "Reset Firefox" button.
3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

http://kb.mozillazine.org/Popups_not_blocked

I did the reset, but the sidebar popups returned a few days later. Some of these have close buttons, others don't.

Also confirmed 'Block Popup Windows' is checked. I have no exceptions in the 'Allowed Sites' dialog.

Most annoying.

You may be seeing the Social features sidebar.

You can disable the Social features by setting the social.enabled pref to false on the about:config page.

• http://blog.mozilla.org/futurereleases/2012/07/06/bringing-social-to-firefox/
• http://blog.mozilla.org/labs/2012/03/experimenting-with-social-features-in-firefox/

Guess not. social.enabled is already set to false. Any other ideas? (These popups are anything but social. Flogging interest rates, annoying flashing, etc.)

Please create a screenshot of the problem you're seeing by following the guide mentioned at How do I create a screenshot of my problem?.

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

• http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
• http://www.superantispyware.com/ - SuperAntispyware
• http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
• http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
• http://www.safer-networking.org/en/index.html - Spybot Search & Destroy

You can also do a check for a rootkit infection with TDSSKiller.

• http://support.kaspersky.com/viruses/solutions?qid=208280684

See also:

• "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

I am also facing the same problem. I have installed adblock plusand ghostery. This appears at the bottom of the page. when clicked, it is directing to the following link http://www.goireview.com/support. I would appreciate your help in removing this annoying popup. Btw, it doesnt pop up on google search pages