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Firefox v22 can't open any emails in Outlook, Internet Explorer works, problem started july 19, 2013

  • 2 válasz
  • 2 embernek van ilyen problémája
  • 1 megtekintés
  • Utolsó üzenet ettől: edo1825

edo1825
edo1825
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Firefox v22 since July 19 cannot open emails or look in folders in MS outlook. Internet Explorer works ok. I reinstalled v22 of firefox but no change

Firefox v22 since July 19 cannot open emails or look in folders in MS outlook. Internet Explorer works ok. I reinstalled v22 of firefox but no change

Kiválasztott megoldás

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

Válasz olvasása eredeti szövegkörnyezetben 👍 0

Összes válasz (2)

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
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Kiválasztott megoldás

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

edo1825
edo1825 Kérdés tulajdonosa
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The extension wx Download 4 is causing the problem. Its a download manager add in, I don't know where it came from. I disabled it and Outlook works fine with Firefox v22. Many thanks for the help.