This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

I can't access a website that was working fine until today. Why?

  • 4 balas
  • 3 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh azfutball13

more options

Hello! I'm trying to enter www.bmw-oem-parts.com and it works, but as soon as I try to log in to my account in this site the site just don't work, it says the connection was reset and after this I can't log in to my account. I tried everything and nothing happens. I just tried to log in using Internet Explorer in another website and it worked perfectly. So I guess is a Firefox problem. Can you tell me what to do please? I need to access this site ASAP and Firefox won't let me!

Can you try entering this site and click on "Log In" button at the top menu so you will see it doesn't work??

HELP PLS!

Thx!

Hello! I'm trying to enter www.bmw-oem-parts.com and it works, but as soon as I try to log in to my account in this site the site just don't work, it says the connection was reset and after this I can't log in to my account. I tried everything and nothing happens. I just tried to log in using Internet Explorer in another website and it worked perfectly. So I guess is a Firefox problem. Can you tell me what to do please? I need to access this site ASAP and Firefox won't let me! Can you try entering this site and click on "Log In" button at the top menu so you will see it doesn't work?? HELP PLS! Thx!

Semua Balasan (4)

more options

I just tried logging on to this site with chrome, and it did not work. "The connection was reset". This is most likely a problem with the website.

more options

Hi! Is not a website problem since I test it with Internet Explorer in other computer and it worked perfectly. So for sure is a Firefox problem. Do you have IE? Try using it and you will see it works :)

Thx!

more options

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.
more options

Some websites don't fully support certain browsers. if that is the case, then there is nothing to do except request that the site supports it. They could be doing some maintenance on the site that is only affecting communications with Chrome and Firefox. Or you can delete your cookies and clear you cache. See cor-el's post