This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

When using CONNECT on McGraw Hill it says access denied and to check cookies, I already selected accept cookies from this site but it still isn't working

  • 1 balas
  • 51 memiliki masalah ini
  • 19 kunjungan
  • Balasan terakhir oleh cor-el

sarah72794
sarah72794
more options

Hello. I'm using an online textbook on CONNECT through McGraw Hill. When I click to go to the next page, it says "Access Denied-Check Your Cookie Settings?". My instructor told us this might happen and instructed us to go to Tools --> Options --> Privacy --> Select Accept Cookies from Sites.

I did this and have the Accepted Cookies from Sites box checked, but I still get the access denied message on CONNECT. Why is this?

Hello. I'm using an online textbook on CONNECT through McGraw Hill. When I click to go to the next page, it says "Access Denied-Check Your Cookie Settings?". My instructor told us this might happen and instructed us to go to Tools --> Options --> Privacy --> Select Accept Cookies from Sites. I did this and have the Accepted Cookies from Sites box checked, but I still get the access denied message on CONNECT. Why is this?

Semua Balasan (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can inspect and manage permissions for the domain in the currently selected tab via these steps:

  • Click the "Site Identity Button" (globe/padlock) on the location/address bar
  • Click "More Information" to open "Tools > Page Info" with the Security tab selected
  • Go to the Permissions tab (Tools > Page Info > Permissions) to check the permissions for the domain in the currently selected tab

You can inspect and manage permissions for all domains on the about:permissions page.

Also make sure that local DOM storage is enabled.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window