This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Firefox crashes

  • 3 balas
  • 3 memiliki masalah ini
  • 4 kunjungan
  • Balasan terakhir oleh cor-el

chesapeakesurgical
chesapeakesurgical
more options

What is causing this crash?

Submitted Crash Reports Report ID Date Submitted bp-4ec9ed7c-4b3f-4dad-82a6-147e12141016 10/16/2014 9:20 AM bp-0942252b-e1ab-43ea-a982-9aee42141016 10/16/2014 8:30 AM bp-8a0c4a3d-2f2d-4928-8abc-4ac572141016 10/16/2014 8:30 AM bp-68e993d3-0445-4ba6-b8e6-f00ee2141016 10/16/2014 8:30 AM bp-558e8841-8a02-4a1f-bd12-351b42141015 10/15/2014 2:58 PM bp-af644b4a-6ba4-4945-ab8a-9e46b2141015 10/15/2014 1:56 PM bp-de1a160c-1cea-404b-8361-848902141015 10/15/2014 1:50 PM bp-4aae2369-3c92-45ab-866d-7beb32141015 10/15/2014 1:29 PM bp-a40e159a-f41a-4249-bf56-3aa962141015 10/15/2014 1:29 PM bp-36c5385d-cf1e-4667-80b5-06a812141015 10/15/2014 1:29 PM cc6a0f45-e296-4dd9-9136-16d438d94dae 10/13/2014 7:49 AM 3cb092cd-9f29-4485-9c6c-2fe252a6198e 10/10/2014 3:08 PM 4f5efea8-02c3-4914-b7eb-7f8acbdcdaae 10/6/2014 7:44 AM 2defc997-a689-4eed-b6cd-12c5410c448c 10/2/2014 10:18 AM df0ef825-f929-4ac6-b6fb-5fd95e78a5cb 9/11/2014 11:58 AM 5c7a6bd8-78dd-4876-8f7a-d7b1abb59b8a 9/10/2014 9:50 AM 6012920f-07d0-4457-8d32-bf29c51818e8 9/3/2014 9:17 AM e15a7d92-5172-4d8d-b928-6cd69e3796e3 8/18/2014 12:48 PM 435c801e-d51c-47ce-af89-403614cf3306 8/11/2014 8:36 AM bp-b4aceb32-74d3-4737-9bb3-781062140716 7/16/2014 7:36 AM

What is causing this crash? Submitted Crash Reports Report ID Date Submitted bp-4ec9ed7c-4b3f-4dad-82a6-147e12141016 10/16/2014 9:20 AM bp-0942252b-e1ab-43ea-a982-9aee42141016 10/16/2014 8:30 AM bp-8a0c4a3d-2f2d-4928-8abc-4ac572141016 10/16/2014 8:30 AM bp-68e993d3-0445-4ba6-b8e6-f00ee2141016 10/16/2014 8:30 AM bp-558e8841-8a02-4a1f-bd12-351b42141015 10/15/2014 2:58 PM bp-af644b4a-6ba4-4945-ab8a-9e46b2141015 10/15/2014 1:56 PM bp-de1a160c-1cea-404b-8361-848902141015 10/15/2014 1:50 PM bp-4aae2369-3c92-45ab-866d-7beb32141015 10/15/2014 1:29 PM bp-a40e159a-f41a-4249-bf56-3aa962141015 10/15/2014 1:29 PM bp-36c5385d-cf1e-4667-80b5-06a812141015 10/15/2014 1:29 PM cc6a0f45-e296-4dd9-9136-16d438d94dae 10/13/2014 7:49 AM 3cb092cd-9f29-4485-9c6c-2fe252a6198e 10/10/2014 3:08 PM 4f5efea8-02c3-4914-b7eb-7f8acbdcdaae 10/6/2014 7:44 AM 2defc997-a689-4eed-b6cd-12c5410c448c 10/2/2014 10:18 AM df0ef825-f929-4ac6-b6fb-5fd95e78a5cb 9/11/2014 11:58 AM 5c7a6bd8-78dd-4876-8f7a-d7b1abb59b8a 9/10/2014 9:50 AM 6012920f-07d0-4457-8d32-bf29c51818e8 9/3/2014 9:17 AM e15a7d92-5172-4d8d-b928-6cd69e3796e3 8/18/2014 12:48 PM 435c801e-d51c-47ce-af89-403614cf3306 8/11/2014 8:36 AM bp-b4aceb32-74d3-4737-9bb3-781062140716 7/16/2014 7:36 AM

Semua Balasan (3)

FredMcD
FredMcD
more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

FredMcD
FredMcD
more options

All the crash reports talk about d3d11.dll, a Windows program. Two things to try.

1) Perform a System File Check to fix the corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

2) Use a scan/repair on your Windows Registry.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can use one of these to start Firefox in Safe Mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled