This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

In trying to install the latest download, my Mac asks if I want to replace firefox with an OLDER version--should I do this?

  • 2 balas
  • 2 memiliki masalah ini
  • 5 kunjungan
  • Balasan terakhir oleh ideato

phkirby
phkirby
more options

Firefox informed me that it had downloaded an update. When I tried to install it, my iMac asked me if I wanted to replace firefox with an OLDER version. It was not clear to me why it asked this. If this download is an update, why is it detected by my computer as an "older version."? And should I install it? I can elect to replace the "newer" version or keep both. Which is best? (Without unnecessarily using up extra space.)

Thanks.

Firefox informed me that it had downloaded an update. When I tried to install it, my iMac asked me if I wanted to replace firefox with an OLDER version. It was not clear to me why it asked this. If this download is an update, why is it detected by my computer as an "older version."? And should I install it? I can elect to replace the "newer" version or keep both. Which is best? (Without unnecessarily using up extra space.) Thanks.

Solusi terpilih

Hello phkirby, please always try to to download and install firefox from the official site, do the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full installer)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: Installing Firefox on Mac


thank you

Baca jawaban ini dalam konteks 👍 0

Semua Balasan (2)

Richard Jose
Richard Jose
more options

U have to replace it

ideato
ideato
more options

Solusi Terpilih

Hello phkirby, please always try to to download and install firefox from the official site, do the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full installer)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: Installing Firefox on Mac


thank you