This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Firefox does not open my google mail

  • 4 balas
  • 2 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh RayTempesta

RayTempesta
RayTempesta
more options

Hi,

Yesterday I installed Kaspersky Internet Security, since then everytime I try to open my Google mail, FireFox displays an error window. It says: connection not reliable with mail.google.com. I sincerely do not know if this has anything to do with the new Anti-virus program. I also tried to add google mail in the Mozilla exceptions, but this did not solve the problem. Anyways, when I open the link "technical details", it says that there is a security certification not valid. Thanks. Ray

Hi, Yesterday I installed Kaspersky Internet Security, since then everytime I try to open my Google mail, FireFox displays an error window. It says: connection not reliable with mail.google.com. I sincerely do not know if this has anything to do with the new Anti-virus program. I also tried to add google mail in the Mozilla exceptions, but this did not solve the problem. Anyways, when I open the link "technical details", it says that there is a security certification not valid. Thanks. Ray

Semua Balasan (4)

RayTempesta
RayTempesta Pemilik pertanyaan
more options

Sorry, I forgot to say that using Explorer everything works perfectly.

philipp
philipp
  • Moderator
more options

hello ray, please disable the scanning of encrypted connections/https within kaspersky's settings and see if you can load gmail properly then.

RayTempesta
RayTempesta Pemilik pertanyaan
more options

Hi Philipp, I just tried but nothing has changed. Thanks

RayTempesta
RayTempesta Pemilik pertanyaan
more options

Hi, does anyone have any idea on how to handle this problem? Thanks