This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Firefox crashes and won't restart

  • 1 balas
  • 2 memiliki masalah ini
  • 12 kunjungan
  • Balasan terakhir oleh guigs

Asparagus
Asparagus
more options

I have a 2010 Macbook Pro, and I just did a clean installation of the entire operating system because I was having these problems (and more) before.

My Firefox will attempt to send a crash report after I close it (but says that for this crash, it cannot create a report), and then refuses to open until I restart the computer. I only get an error message that says that there is another copy of Firefox already open, and that there can already be one. I've already tried killing all firefox processes in the Terminal, but the computer then reports that there are no processes to be killed. When I restart, the browser opens up to pages that I had open maybe an hour ago.

I doubt that a clean installation will help, as I just cleanly installed Firefox on a cleanly installed OS.

I have a 2010 Macbook Pro, and I just did a clean installation of the entire operating system because I was having these problems (and more) before. My Firefox will attempt to send a crash report after I close it (but says that for this crash, it cannot create a report), and then refuses to open until I restart the computer. I only get an error message that says that there is another copy of Firefox already open, and that there can already be one. I've already tried killing all firefox processes in the Terminal, but the computer then reports that there are no processes to be killed. When I restart, the browser opens up to pages that I had open maybe an hour ago. I doubt that a clean installation will help, as I just cleanly installed Firefox on a cleanly installed OS.

Semua Balasan (1)

guigs
guigs
more options

Hi Asparagus, I noticed that you were on version 31. There was an issue in that version that sounds similar to one that detected that there was another version of Firefox running. However just to clarify, what version are you seeing this happen?