This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

The add-on is not what Firefox expected

  • 2 balas
  • 2 memiliki masalah ini
  • 11 kunjungan
  • Balasan terakhir oleh cor-el

elresleff
elresleff
more options

I am trying to connect via SonicWall Virtual Office (VPN) and I'm getting the error message: The add-on from <company site> could not be installed because it does not match the add-on Firefox expected.

This is the first time this particular error has come up. I have other users who are currently using this software.

Suggestions?

Thank you, Ed Resleff

I am trying to connect via SonicWall Virtual Office (VPN) and I'm getting the error message: The add-on from <company site> could not be installed because it does not match the add-on Firefox expected. This is the first time this particular error has come up. I have other users who are currently using this software. Suggestions? Thank you, Ed Resleff

Semua Balasan (2)

FredMcD
FredMcD
more options

I've called the big guys to help you. Good luck.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is this about a signed extension (i.e has a META-INF folder in the xpi file)?