This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

started today. trying to log into amazon.com and my device driver crashes, my lap top crashes, goes black/then the blue screen and restarts itself. ok on IE/C

  • 1 balas
  • 1 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh the-edmeister

catkidmom
catkidmom
more options

started today. trying to log into amazon.com. landing page shows, then vanishes, browser crashes, pc crashes and goes black. sometimes the device driver recovers, other times not, and pc shuts down and restarts. or I get a windows error. no other web site does this. IE and CHROME are fine to get on amazon. issue is with FF. not me. this sucks.

started today. trying to log into amazon.com. landing page shows, then vanishes, browser crashes, pc crashes and goes black. sometimes the device driver recovers, other times not, and pc shuts down and restarts. or I get a windows error. no other web site does this. IE and CHROME are fine to get on amazon. issue is with FF. not me. this sucks.

Semua Balasan (1)

the-edmeister
the-edmeister
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.