This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

FF is slow even after fresh install, but fast when started in "safe mode"

  • 1 balas
  • 1 memiliki masalah ini
  • 5 kunjungan
  • Balasan terakhir oleh philipp

more options

It's on windows 7, everything is choppy (opening menus, loading pages, opening new tabs, opening settings, ..)

I started in "safe mode" and everything was responsive. Restarted and disabled all addons / plugins -> back to choppy.

Deinstalled, renamed profile directory and restarted: Choppy again :(

Any idea? I'm currently on Chrome for this question. If I could provide more information, please tell me.

about:support gives these: {

 "application": {
   "name": "Firefox",
   "version": "38.0.1",
   "buildID": "20150513174244",
   "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0",
   "updateChannel": "release",
   "supportURL": "https://support.mozilla.org/1/firefox/38.0.1/WINNT/de/",
   "numTotalWindows": 1,
   "numRemoteWindows": 0,
   "remoteAutoStart": false
 },
 "crashes": {
   "submitted": [],
   "pending": 0
 },
 "modifiedPreferences": {
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.disk.smart_size.use_old_max": false,
   "browser.cache.disk.capacity": 358400,
   "browser.cache.frecency_experiment": 1,
   "browser.download.importedFromSqlite": true,
   "browser.places.smartBookmarksVersion": 7,
   "browser.sessionstore.upgradeBackup.latestBuildID": "20150513174244",
   "browser.startup.homepage_override.mstone": "38.0.1",
   "browser.startup.homepage_override.buildID": "20150513174244",
   "dom.mozApps.used": true,
   "extensions.lastAppVersion": "38.0.1",
   "media.gmp-eme-adobe.lastUpdate": 1432155265,
   "media.gmp-gmpopenh264.lastUpdate": 1432155267,
   "media.gmp-gmpopenh264.version": "1.4",
   "media.gmp-eme-adobe.version": "9",
   "media.gmp-manager.lastCheck": 1432155248,
   "media.gmp-manager.buildID": "20150513174244",
   "network.cookie.prefsMigrated": true,
   "network.predictor.cleaned-up": true,
   "places.database.lastMaintenance": 1432156065,
   "places.history.expiration.transient_current_max_pages": 53646,
   "plugin.importedState": true,
   "plugin.disable_full_page_plugin_for_types": "application/pdf",
   "privacy.sanitize.migrateFx3Prefs": true,
   "storage.vacuum.last.places.sqlite": 1432156193,
   "storage.vacuum.last.index": 0
 },
 "lockedPreferences": {},
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 0,
   "windowLayerManagerType": "Basic",
   "windowLayerManagerRemote": true,
   "numAcceleratedWindowsMessage": [
     "tryNewerDriver",
     "9.6"
   ],
   "adapterDescription": "Standard-VGA-Grafikkarte",
   "adapterVendorID": "0x1002",
   "adapterDeviceID": "0x7145",
   "adapterSubsysID": "200617aa",
   "adapterRAM": "Unknown",
   "adapterDrivers": "vga framebuf vga256 vga64k",
   "driverVersion": "6.1.7600.16385",
   "driverDate": "6-21-2006",
   "adapterDescription2": "",
   "adapterVendorID2": "",
   "adapterDeviceID2": "",
   "adapterSubsysID2": "",
   "adapterRAM2": "",
   "adapterDrivers2": "",
   "driverVersion2": "",
   "driverDate2": "",
   "isGPU2Active": false,
   "direct2DEnabled": false,
   "directWriteEnabled": false,
   "directWriteVersion": "6.2.9200.17292",
   "direct2DEnabledMessage": [
     "tryNewerDriver",
     "9.6"
   ],
   "webglRendererMessage": [
     "tryNewerDriver",
     "9.6"
   ],
   "info": {
     "AzureCanvasBackend": "skia",
     "AzureSkiaAccelerated": 0,
     "AzureFallbackCanvasBackend": "cairo",
     "AzureContentBackend": "cairo"
   }
 },
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.10.8",
     "version": "4.10.8"
   },
   "NSS": {
     "minVersion": "3.18.1 Basic ECC",
     "version": "3.18.1 Basic ECC"
   },
   "NSSUTIL": {
     "minVersion": "3.18.1",
     "version": "3.18.1"
   },
   "NSSSSL": {
     "minVersion": "3.18.1 Basic ECC",
     "version": "3.18.1 Basic ECC"
   },
   "NSSSMIME": {
     "minVersion": "3.18.1 Basic ECC",
     "version": "3.18.1 Basic ECC"
   }
 },
 "userJS": {
   "exists": false
 },
 "extensions": [
   {
     "name": "Firefox Certificate Store Hotfix",
     "version": "20150311.01",
     "isActive": false,
     "id": "firefox-hotfix@mozilla.org"
   }
 ],
 "experiments": []

}

It's on windows 7, everything is choppy (opening menus, loading pages, opening new tabs, opening settings, ..) I started in "safe mode" and everything was responsive. Restarted and disabled all addons / plugins -> back to choppy. Deinstalled, renamed profile directory and restarted: Choppy again :( Any idea? I'm currently on Chrome for this question. If I could provide more information, please tell me. about:support gives these: { "application": { "name": "Firefox", "version": "38.0.1", "buildID": "20150513174244", "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0", "updateChannel": "release", "supportURL": "https://support.mozilla.org/1/firefox/38.0.1/WINNT/de/", "numTotalWindows": 1, "numRemoteWindows": 0, "remoteAutoStart": false }, "crashes": { "submitted": [], "pending": 0 }, "modifiedPreferences": { "browser.cache.disk.smart_size.first_run": false, "browser.cache.disk.smart_size.use_old_max": false, "browser.cache.disk.capacity": 358400, "browser.cache.frecency_experiment": 1, "browser.download.importedFromSqlite": true, "browser.places.smartBookmarksVersion": 7, "browser.sessionstore.upgradeBackup.latestBuildID": "20150513174244", "browser.startup.homepage_override.mstone": "38.0.1", "browser.startup.homepage_override.buildID": "20150513174244", "dom.mozApps.used": true, "extensions.lastAppVersion": "38.0.1", "media.gmp-eme-adobe.lastUpdate": 1432155265, "media.gmp-gmpopenh264.lastUpdate": 1432155267, "media.gmp-gmpopenh264.version": "1.4", "media.gmp-eme-adobe.version": "9", "media.gmp-manager.lastCheck": 1432155248, "media.gmp-manager.buildID": "20150513174244", "network.cookie.prefsMigrated": true, "network.predictor.cleaned-up": true, "places.database.lastMaintenance": 1432156065, "places.history.expiration.transient_current_max_pages": 53646, "plugin.importedState": true, "plugin.disable_full_page_plugin_for_types": "application/pdf", "privacy.sanitize.migrateFx3Prefs": true, "storage.vacuum.last.places.sqlite": 1432156193, "storage.vacuum.last.index": 0 }, "lockedPreferences": {}, "graphics": { "numTotalWindows": 1, "numAcceleratedWindows": 0, "windowLayerManagerType": "Basic", "windowLayerManagerRemote": true, "numAcceleratedWindowsMessage": [ "tryNewerDriver", "9.6" ], "adapterDescription": "Standard-VGA-Grafikkarte", "adapterVendorID": "0x1002", "adapterDeviceID": "0x7145", "adapterSubsysID": "200617aa", "adapterRAM": "Unknown", "adapterDrivers": "vga framebuf vga256 vga64k", "driverVersion": "6.1.7600.16385", "driverDate": "6-21-2006", "adapterDescription2": "", "adapterVendorID2": "", "adapterDeviceID2": "", "adapterSubsysID2": "", "adapterRAM2": "", "adapterDrivers2": "", "driverVersion2": "", "driverDate2": "", "isGPU2Active": false, "direct2DEnabled": false, "directWriteEnabled": false, "directWriteVersion": "6.2.9200.17292", "direct2DEnabledMessage": [ "tryNewerDriver", "9.6" ], "webglRendererMessage": [ "tryNewerDriver", "9.6" ], "info": { "AzureCanvasBackend": "skia", "AzureSkiaAccelerated": 0, "AzureFallbackCanvasBackend": "cairo", "AzureContentBackend": "cairo" } }, "javaScript": { "incrementalGCEnabled": true }, "accessibility": { "isActive": false, "forceDisabled": 0 }, "libraryVersions": { "NSPR": { "minVersion": "4.10.8", "version": "4.10.8" }, "NSS": { "minVersion": "3.18.1 Basic ECC", "version": "3.18.1 Basic ECC" }, "NSSUTIL": { "minVersion": "3.18.1", "version": "3.18.1" }, "NSSSSL": { "minVersion": "3.18.1 Basic ECC", "version": "3.18.1 Basic ECC" }, "NSSSMIME": { "minVersion": "3.18.1 Basic ECC", "version": "3.18.1 Basic ECC" } }, "userJS": { "exists": false }, "extensions": [ { "name": "Firefox Certificate Store Hotfix", "version": "20150311.01", "isActive": false, "id": "firefox-hotfix@mozilla.org" } ], "experiments": [] }

Semua Balasan (1)

more options

hi, thanks for posting your configuration - probably firefox will go back to speeds as used to once you update your system's graphics driver: https://support.lenovo.com/us/en/downloads/ds004138