This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Made the switch from chrome to firefox; now, hangouts and some video doesn't work

  • 4 balas
  • 2 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh bigfishsales

more options

Hi; i'm wanting to move away from chrome but in firefox, i can't get the 'hangouts' working in gmail, even though i do have the googletalkplugin installed on my pc. One other issue i'm seeing is that, on certain pages, video is not working; in the latest version of chrome, i understand that the flash thing has changed and i suppose that firefox did not change in the same manner. I hesitate in downloading a plugin, as described on the screenshot for fear that it will mess up video in chrome, should i want to use chrome. I'd rather not switch back and forth from firefox to chrome to make phone calls or to watch video. please help.

i had asked help on the hangouts thing before but your suggestion to 'install plugin' was not sufficient so i'm asking for further help on that now. on the video thing, please just say if i should download the plugin and whether or not it will affect playback in chrome. thanks

Hi; i'm wanting to move away from chrome but in firefox, i can't get the 'hangouts' working in gmail, even though i do have the googletalkplugin installed on my pc. One other issue i'm seeing is that, on certain pages, video is not working; in the latest version of chrome, i understand that the flash thing has changed and i suppose that firefox did not change in the same manner. I hesitate in downloading a plugin, as described on the screenshot for fear that it will mess up video in chrome, should i want to use chrome. I'd rather not switch back and forth from firefox to chrome to make phone calls or to watch video. please help. i had asked help on the hangouts thing before but your suggestion to 'install plugin' was not sufficient so i'm asking for further help on that now. on the video thing, please just say if i should download the plugin and whether or not it will affect playback in chrome. thanks
Lampiran tangkapan layar

Diperbarui oleh bigfishsales pada

Solusi terpilih

Working! i had the talk plugin set to always activate but i had disabled the video one because i only use the phone but apparently, they both have to be set to always activate.....please mark this as solved and thank you!

Baca jawaban ini dalam konteks 👍 0

Semua Balasan (4)

more options

For Hangouts, you need to install the hangouts plugin. It won't affect chrome at all, and it's necessary to use it in all browsers except chrome.

As for the video issue, it is likely that you don't have Adobe Flash installed. You need to install it from https://get.adobe.com/flashplayer/ (uncheck any additional software)

more options

ok i'm getting the flash plugin; thanks. for the hangouts, i do already have the plugin installed yet i still get the prompt to install it. the plugin is indeed installed on my win7 pc and i've restarted the computer...still get the prompt

more options

As a test I installed the plugin and got two. For some reason, they are set to "Never Activate" upon installation, which hides them from websites. (See screenshot)

You can switch them on from the Add-ons page. Either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. Scroll down to the grayed area and look for two plugins that start with "Google Talk" and change "Never Activate" to "Always Activate".

Then try reloading the hangout page or starting it again.

more options

Solusi Terpilih

Working! i had the talk plugin set to always activate but i had disabled the video one because i only use the phone but apparently, they both have to be set to always activate.....please mark this as solved and thank you!