Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Can't play bbc news videos on Firefox, youtube etc works ok

  • 6 balas
  • 1 memiliki masalah ini
  • 3 kunjungan
  • Balasan terakhir oleh SHOBLE THOMAS

more options

Hello

Since installing Windows 10 the bbc videos wont play in Firefox or Chrome but are ok in Internet Explorer, would be grateful if anyone can help

Hello Since installing Windows 10 the bbc videos wont play in Firefox or Chrome but are ok in Internet Explorer, would be grateful if anyone can help

Semua Balasan (6)

more options

Which version of Adobe Flash Player are you using?

To check:

  1. Click on the menu button in the top right-hand corner
  2. Select Add-ons
  3. In the Plugins panel, find Shockwave Flash
  4. Click on More to get the full version number (something like 18.0.0.232)

Consult this article to know how to disable hardware acceleration in Flash: Disable hardware acceleration in Flash

more options

Hi its 18.0.0.232

more options

Try to install adobe flash player add on

more options

Sorry install YouTube flash player addon

more options

You tube flash playeralready installed

more options