This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Firefox cause BSOD on Windows 10 (DirectX related? guessed from BSOD code)

  • 2 balas
  • 2 memiliki masalah ini
  • 6 kunjungan
  • Balasan terakhir oleh Iaolia456

Iaolia456
Iaolia456
more options

Hello guys.

As the title say. I recently upgrade my MSI laptop to Windows 10 (not clean install, just directly upgrade) and I think Firefox is not quite like what I have done. I used to watch Youtube video everyday at HD (1080p / 720p @ 60fps) and it fine in Windows 8.1 but not in 10. So far there are 2 BSOD occurred when watching a Youtube video and another one when I just launch Firefox (while Chorme is loading a webpage at the time I launch Firefox)!

I'm pretty sure that these BSOD have something to do with Firefox because since I switched to Chrome there is still no BSOD yet. I watched about 5-6 hours of video now (the BSOD will strike around every 20 mins to 1 hour of video cumulative length, and yes, it's random).

For the driver part, all VGA drivers (both Nvidia and Intel) are up to date. Windows update is turn on. Use Windows Defender as antivirus.

Here's a BSOD detailed from WhoCrashed. http://pastebin.com/NenN2zsh

Please tell me if you need more info (like something from dxdiag, cpuz, gpuz)

Hello guys. As the title say. I recently upgrade my MSI laptop to Windows 10 (not clean install, just directly upgrade) and I think Firefox is not quite like what I have done. I used to watch Youtube video everyday at HD (1080p / 720p @ 60fps) and it fine in Windows 8.1 but not in 10. So far there are 2 BSOD occurred when watching a Youtube video and another one when I just launch Firefox (while Chorme is loading a webpage at the time I launch Firefox)! I'm pretty sure that these BSOD have something to do with Firefox because since I switched to Chrome there is still no BSOD yet. I watched about 5-6 hours of video now (the BSOD will strike around every 20 mins to 1 hour of video cumulative length, and yes, it's random). For the driver part, all VGA drivers (both Nvidia and Intel) are up to date. Windows update is turn on. Use Windows Defender as antivirus. Here's a BSOD detailed from WhoCrashed. http://pastebin.com/NenN2zsh Please tell me if you need more info (like something from dxdiag, cpuz, gpuz)

Semua Balasan (2)

user633449
user633449
more options

Firefox itself can not cause a blue screen (it is a user space application, not a kernel space app). However, software that is kernel space (drivers, firewalls, etc.) and have hooks into Firefox can crash, and if they hook into Firefox differently than into other programs, that could be why you aren't seeing the blue screen with other applications. This means that your troubleshooting will have to be figuring out what caused the crash, and diagnosing that, rather than Firefox.

Iaolia456
Iaolia456 Pemilik pertanyaan
more options

Thanks for the reply. So if it's not Firefox then that's good since I will have fewer component to test. My best guess is to be a Intel VGA driver. I already contact MSI support before posting this and they tell me to use driver that come with Windows update (or even revert back to Win 8.1 driver).

I will post the update as soon as I find something new. Hope changing the driver version will help.