This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Thunderbird crashing on Startup - Windows 7 32bit "Thunderbird has stopped working"

  • 4 balas
  • 2 memiliki masalah ini
  • 9 kunjungan
  • Balasan terakhir oleh Matt

more options

Thunderbird has been crashing on startup with the message 'Thunderbird has stopped working'. I am not able to get in to the program at all.

This computer runs Windows 7 Professional 32 bit Processor: Intel (R) Core (TM) i5-2400 CPU @ 3.10GHz

Since this began I have tried the following: - Uninstalling / Reinstalling Thunderbird(tried beta as well as 38.2.0) - Running Windows in safe mode - Running Thunderbird in safe mode - Running Thunderbird as admin - Deleting the Windows Temp folder - Uninstalling the most recent Windows updates

I logged in to a different account and was able to open Thunderbird successfully. Below is the contents of the crashreporter.ini file.

This Source Code Form is subject to the terms of the Mozilla Public
License, v. 2.0. If a copy of the MPL was not distributed with this
file, You can obtain one at http://mozilla.org/MPL/2.0/.
  1. This file is in the UTF-8 encoding

[Strings]

  1. LOCALIZATION NOTE (isRTL):
  2. Leave this entry empty unless your language requires right-to-left layout,
  3. for example like Arabic, Hebrew, Persian. If your language needs RTL, please
  4. use the untranslated English word "yes" as value

isRTL= CrashReporterTitle=Crash Reporter

  1. LOCALIZATION NOTE (CrashReporterVendorTitle): %s is replaced with the vendor name. (i.e. "Mozilla")

CrashReporterVendorTitle=%s Crash Reporter

  1. LOCALIZATION NOTE (CrashReporterErrorText): %s is replaced with another string containing detailed information.

CrashReporterErrorText=The application had a problem and crashed.\n\nUnfortunately, the crash reporter is unable to submit a report for this crash.\n\nDetails: %s

  1. LOCALIZATION NOTE (CrashReporterProductErrorText2): The first %s is replaced with the product name (i.e. "Firefox"), the second is replaced with another string containing detailed information. These two substitutions can not be reordered!

CrashReporterProductErrorText2=%s had a problem and crashed.\n\nUnfortunately, the crash reporter is unable to submit a crash report.\n\nDetails: %s CrashReporterSorry=We're Sorry

  1. LOCALIZATION NOTE (CrashReporterDescriptionText2): The %s is replaced with the product name.

CrashReporterDescriptionText2=%s had a problem and crashed.\n\nTo help us diagnose and fix the problem, you can send us a crash report. CrashReporterDefault=This application is run after a crash to report the problem to the application vendor. It should not be run directly. Details=Details… ViewReportTitle=Report Contents CommentGrayText=Add a comment (comments are publicly visible) ExtraReportInfo=This report also contains technical information about the state of the application when it crashed.

  1. LOCALIZATION NOTE (CheckSendReport): The %s is replaced with the vendor name.

CheckSendReport=Tell %s about this crash so they can fix it CheckIncludeURL=Include the address of the page I was on CheckAllowEmail=Allow %s to contact me about this report EmailGrayText=Enter your email address here ReportPreSubmit2=Your crash report will be submitted before you quit or restart. ReportDuringSubmit2=Submitting your report… ReportSubmitSuccess=Report submitted successfully! ReportSubmitFailed=There was a problem submitting your report. ReportResubmit=Resending reports that previously failed to send…

  1. LOCALIZATION NOTE (Quit2): The %s is replaced with the product name.

Quit2=Quit %s

  1. LOCALIZATION NOTE (Restart): The %s is replaced with the product name.

Restart=Restart %s Ok=OK Close=Close

  1. LOCALIZATION NOTE (CrashID): The %s is replaced with the Crash ID from the server, which is a string like abc12345-6789-0abc-def1-23456abcdef1

CrashID=Crash ID: %s

  1. LOCALIZATION NOTE (CrashDetailsURL): The %s is replaced with a URL that the user can visit to view the crash details.

CrashDetailsURL=You can view details of this crash at %s ErrorBadArguments=The application passed an invalid argument. ErrorExtraFileExists=The application didn't leave an application data file. ErrorExtraFileRead=Couldn't read the application data file. ErrorExtraFileMove=Couldn't move application data file. ErrorDumpFileExists=The application did not leave a crash dump file. ErrorDumpFileMove=Couldn't move crash dump. ErrorNoProductName=The application did not identify itself. ErrorNoServerURL=The application did not specify a crash reporting server. ErrorNoSettingsPath=Couldn't find the crash reporter's settings. ErrorCreateDumpDir=Couldn't create pending dump directory.

  1. LOCALIZATION NOTE (ErrorEndOfLife): The %s is replaced with the product name.

ErrorEndOfLife=The version of %s you are using is no longer supported. Crash reports are no longer being accepted for this version. Please consider upgrading to a supported version.

Thank you in advance for your time and your comments/suggestions. My replies may be delayed, as I need to speak with my office manager and IT staff regarding this as well.

Thunderbird has been crashing on startup with the message 'Thunderbird has stopped working'. I am not able to get in to the program at all. This computer runs Windows 7 Professional 32 bit Processor: Intel (R) Core (TM) i5-2400 CPU @ 3.10GHz Since this began I have tried the following: - Uninstalling / Reinstalling Thunderbird(tried beta as well as 38.2.0) - Running Windows in safe mode - Running Thunderbird in safe mode - Running Thunderbird as admin - Deleting the Windows Temp folder - Uninstalling the most recent Windows updates I logged in to a different account and was able to open Thunderbird successfully. Below is the contents of the crashreporter.ini file. ; This Source Code Form is subject to the terms of the Mozilla Public ; License, v. 2.0. If a copy of the MPL was not distributed with this ; file, You can obtain one at http://mozilla.org/MPL/2.0/. # This file is in the UTF-8 encoding [Strings] # LOCALIZATION NOTE (isRTL): # Leave this entry empty unless your language requires right-to-left layout, # for example like Arabic, Hebrew, Persian. If your language needs RTL, please # use the untranslated English word "yes" as value isRTL= CrashReporterTitle=Crash Reporter # LOCALIZATION NOTE (CrashReporterVendorTitle): %s is replaced with the vendor name. (i.e. "Mozilla") CrashReporterVendorTitle=%s Crash Reporter # LOCALIZATION NOTE (CrashReporterErrorText): %s is replaced with another string containing detailed information. CrashReporterErrorText=The application had a problem and crashed.\n\nUnfortunately, the crash reporter is unable to submit a report for this crash.\n\nDetails: %s # LOCALIZATION NOTE (CrashReporterProductErrorText2): The first %s is replaced with the product name (i.e. "Firefox"), the second is replaced with another string containing detailed information. These two substitutions can not be reordered! CrashReporterProductErrorText2=%s had a problem and crashed.\n\nUnfortunately, the crash reporter is unable to submit a crash report.\n\nDetails: %s CrashReporterSorry=We're Sorry # LOCALIZATION NOTE (CrashReporterDescriptionText2): The %s is replaced with the product name. CrashReporterDescriptionText2=%s had a problem and crashed.\n\nTo help us diagnose and fix the problem, you can send us a crash report. CrashReporterDefault=This application is run after a crash to report the problem to the application vendor. It should not be run directly. Details=Details… ViewReportTitle=Report Contents CommentGrayText=Add a comment (comments are publicly visible) ExtraReportInfo=This report also contains technical information about the state of the application when it crashed. # LOCALIZATION NOTE (CheckSendReport): The %s is replaced with the vendor name. CheckSendReport=Tell %s about this crash so they can fix it CheckIncludeURL=Include the address of the page I was on CheckAllowEmail=Allow %s to contact me about this report EmailGrayText=Enter your email address here ReportPreSubmit2=Your crash report will be submitted before you quit or restart. ReportDuringSubmit2=Submitting your report… ReportSubmitSuccess=Report submitted successfully! ReportSubmitFailed=There was a problem submitting your report. ReportResubmit=Resending reports that previously failed to send… # LOCALIZATION NOTE (Quit2): The %s is replaced with the product name. Quit2=Quit %s # LOCALIZATION NOTE (Restart): The %s is replaced with the product name. Restart=Restart %s Ok=OK Close=Close # LOCALIZATION NOTE (CrashID): The %s is replaced with the Crash ID from the server, which is a string like abc12345-6789-0abc-def1-23456abcdef1 CrashID=Crash ID: %s # LOCALIZATION NOTE (CrashDetailsURL): The %s is replaced with a URL that the user can visit to view the crash details. CrashDetailsURL=You can view details of this crash at %s ErrorBadArguments=The application passed an invalid argument. ErrorExtraFileExists=The application didn't leave an application data file. ErrorExtraFileRead=Couldn't read the application data file. ErrorExtraFileMove=Couldn't move application data file. ErrorDumpFileExists=The application did not leave a crash dump file. ErrorDumpFileMove=Couldn't move crash dump. ErrorNoProductName=The application did not identify itself. ErrorNoServerURL=The application did not specify a crash reporting server. ErrorNoSettingsPath=Couldn't find the crash reporter's settings. ErrorCreateDumpDir=Couldn't create pending dump directory. # LOCALIZATION NOTE (ErrorEndOfLife): The %s is replaced with the product name. ErrorEndOfLife=The version of %s you are using is no longer supported. Crash reports are no longer being accepted for this version. Please consider upgrading to a supported version. Thank you in advance for your time and your comments/suggestions. My replies may be delayed, as I need to speak with my office manager and IT staff regarding this as well.

Semua Balasan (4)

more options
more options

Yes. There were 43 few results when I searched "%APPDATA%\Thunderbird\Crash Reports\submitted\" in the start menu. Here are the most recent 5.

Crash ID: bp-0c86b859-ea54-4e99-9220-5e6732150924 Crash ID: bp-0ff03b1f-02af-452a-bf51-46ef42150924 Crash ID: bp-2a401571-ea1d-43ea-9e6a-a701a2150925 Crash ID: bp-2b4677b8-1d2f-4b76-a260-f879d2150924 Crash ID: bp-2f9488a2-f49c-4b17-bc36-4a2192150924

more options

Here are a few older crash reports from when the problem began.

Crash ID: bp-675b5875-5123-49f1-999a-3ae122150923 Crash ID: bp-1385f2f1-aed3-4429-9944-4d80c2150923 Crash ID: bp-431b32a5-0290-42c0-8b6c-f5b4f2150923 Crash ID: bp-86ccf905-1beb-4531-8f86-f8b9b2150924

We deleted my profile and reinstalled Thunderbird. The program opened no problem, then we recovered my profile using MozBackup and it no longer opens with the same error message appearing.

more options

ok, what we are seeing here is an out of memory situation. Given it is occurring as soon as Thunderbird starts, I think corruption is more likely that the common Firefox causes discussed in Bug 1072151

So I think we should start by trying safe mode. Hold the shift key while starting Thunderbird and continue in safe mode when prompted. If it does not crash then is is most likely an add-on that is the problem.

I don't think that will fix it though, unless the lightning calendar cache is the issue so second delete all the cached information that we can.

Open your profile folder Type %APPDATA%\Thunderbird\profiles from the start menu and then navigate to the actual profile folder below.

Delete or move from the folder the following files.

Panacea.dat Foldertree.json Localstore.rdf xulstore.json Foldertree.json

Restart Thunderbird Session.json (removing this one resets the user interface to defaults.)