Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

How do I log into this site?

  • 4 balas
  • 2 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh Chaz

aNewUsername
aNewUsername
more options

I have tried the 'My password isn't working' link, the 'I forgot my username' link, the 'I didn't get a confirmation email' link and had no luck. Nothing has been emailed to me. I have signed in to Mozilla with my browser, and I've signed in with some Mozilla service I will now need to unsubscribe from. The only thing that seems to work is using a different email address to make a new account.

The original problem seems trivial compared to the trouble trying to ask about it causes.

I have tried the 'My password isn't working' link, the 'I forgot my username' link, the 'I didn't get a confirmation email' link and had no luck. Nothing has been emailed to me. I have signed in to Mozilla with my browser, and I've signed in with some Mozilla service I will now need to unsubscribe from. The only thing that seems to work is using a different email address to make a new account. The original problem seems trivial compared to the trouble trying to ask about it causes.

Semua Balasan (4)

Chaz
Chaz
more options

this site works in a really odd fashion.

You have to go through and ask your question. It will then give you the opportunity to register. You register and confirm your e-mail address. Then you log in and start all over again to ask your question. I just did this.

aNewUsername
aNewUsername Pemilik pertanyaan
more options

Yes, except I already have an account, and it says I should log in to ask a question, but cannot log in. Cannot make a new account because the email address is in use, and cannot get my password emailed to me. So wind up using my other email account .... but what happens when I can't log in with this one either?

user01229325
user01229325
more options

I have reported this to a moderator and asked them to get someone with the forum to help. The workings of the forum are not really covered here or any other place I have found unfortunately.

Chaz
Chaz
more options

aNewUsername said

Yes, except I already have an account, and it says I should log in to ask a question, but cannot log in. Cannot make a new account because the email address is in use, and cannot get my password emailed to me. So wind up using my other email account .... but what happens when I can't log in with this one either?

Me, too. I have previously had an account, but I had to go through all those steps to login and ask a question. It is like I had to begin again from scratch.