This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Thunderbird perferences blank

  • 3 balas
  • 2 memiliki masalah ini
  • 7 kunjungan
  • Balasan terakhir oleh marcusw

marcusw
marcusw
more options

When I open the Thunderbird preferences box it is blank & I am unable to change any configuration. I am using Linux Mint 17.2 for the OS with Thunderbird 38.4.0 & Lightning 4.0.4.1.

When I open the Thunderbird preferences box it is blank & I am unable to change any configuration. I am using Linux Mint 17.2 for the OS with Thunderbird 38.4.0 & Lightning 4.0.4.1.

Semua Balasan (3)

marcusw
marcusw Pemilik pertanyaan
more options

I've added a screen shot showing the problem.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

This sounds like an addon extension causing a conflict. Restart Thunderbird in Safe Mode 'Help' > 'Restart with Add-ons disabled'

Test the Preferences window. If it looks correct then one of your addons is an issue - maybe it needs updating. you would need to restart TB to get normal mode and then disable one addon at a time to see which one is the problem.

marcusw
marcusw Pemilik pertanyaan
more options

Thanks "Toad-Hall". I started TB in safe mode and the first extension I checked (Ad Block) was the problem. I've removed that extension & now everything works!

Appreciate your time & expertise! marcus