This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

.doc files won't attach and send with Thunderbird

  • 3 balas
  • 1 memiliki masalah ini
  • 7 kunjungan
  • Balasan terakhir oleh christ1

Since1982
Since1982
more options

Mac OS 10.6.8; Thunderbird 38.4.0; MS Word 2008. Files in MS Word .doc format appear to attach to email, but don't send with the email. The same file in .docx will properly attach and send with the email. Some recipients have older MS Word, and can't open .docx files. Is there a fix for this ?

Mac OS 10.6.8; Thunderbird 38.4.0; MS Word 2008. Files in MS Word .doc format appear to attach to email, but don't send with the email. The same file in .docx will properly attach and send with the email. Some recipients have older MS Word, and can't open .docx files. Is there a fix for this ?

Semua Balasan (3)

christ1
christ1
  • Top 25 Contributor
more options

What happens when you attempt to send a .doc attachment?

I don't think Thunderbird cares about what type of attachment you're sending. Do you run any anti-virus software?

What is the size of the .doc file compared to the .docx file?

You may also consider using File Link to send attachments. https://support.mozilla.org/en-US/kb/filelink-large-attachments

It works well in connection with Dropbox. https://addons.mozilla.org/en-US/thunderbird/addon/dropbox-for-filelink

Since1982
Since1982 Pemilik pertanyaan
more options

What happens when you attempt to send a .doc attachment?

The .doc file appears to attach to the email and can be opened from the email before sending, but is gone, both in the file in the "sent" folder and in the email to the recipient.

What is the size of the .doc file compared to the .docx file?

The file saved as a .doc file is 90KB and the same file saved as a .docx file is 20KB.

christ1
christ1
  • Top 25 Contributor
more options

Open the sent message with the .doc attachment in the Sent folder and press Ctrl-U.

This opens a new window with the message source. Is the attachment visible?

Again: Do you run any anti-virus software?