This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Thunderbird crashes and...

  • 4 balas
  • 1 memiliki masalah ini
  • 2 kunjungan
  • Balasan terakhir oleh griffioen

griffioen
griffioen
more options

... and after I "force quit" the program my local folders are filled with emails that already have been downloaded, so plenty of duplicates!!

How can I prevent crashes; prevent emails being downloaded again and how can I get rid of duplicate emails?

I use an 27" iMac with OSX 10.11.2 and Thunderbird 38.5.1.

regards

... and after I "force quit" the program my local folders are filled with emails that already have been downloaded, so plenty of duplicates!! How can I prevent crashes; prevent emails being downloaded again and how can I get rid of duplicate emails? I use an 27" iMac with OSX 10.11.2 and Thunderbird 38.5.1. regards

Semua Balasan (4)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Please post your crash report ID here. see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

griffioen
griffioen Pemilik pertanyaan
more options

It wasn't a crash as such. Thunderbird generated a message saying it couldn't login to my mail account although I received and replied messages all the time shortly before. Then came this blue spinning wheel for some minutes. Thunderbird became unresponsive and when I force quitted the program I saw lots of duplicates in the in boxes.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

do you have an anti virus program?

griffioen
griffioen Pemilik pertanyaan
more options

No, I don't use an anti virus program.