This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

I am unable to open downloaded files,

  • 3 balas
  • 2 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh cor-el

Confused-to-heck
Confused-to-heck
more options

Hi

I am using a refurbished HP 6715b laptop running a fresh install of Windows Vista and firefox 44.0.2.

I'm able to download Adobe flash to the downloads file in firefox but I can't open them, when I try to I get the "open execatable file?" think come up but when I click OK it closes and nothing else happens.

Can anyone help me out here?

Many thanks

Hi I am using a refurbished HP 6715b laptop running a fresh install of Windows Vista and firefox 44.0.2. I'm able to download Adobe flash to the downloads file in firefox but I can't open them, when I try to I get the "open execatable file?" think come up but when I click OK it closes and nothing else happens. Can anyone help me out here? Many thanks

Semua Balasan (3)

FredMcD
FredMcD
more options

Are you trying to run the file from Firefox, or the file browser?

Flash Player Version Version: 20.0.0.306
https://www.adobe.com/products/flashplayer/distribution3.html Note: Windows users should download the ‘’’active_x’’’ for “Internet Explorer,” and the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox).

Note: Windows 8 and Windows 10 have built in flash players and Adobe will cause a conflict. Install the ’’’plugin’’’ only. Not the ’’’active_x’’’.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Confused-to-heck
Confused-to-heck Pemilik pertanyaan
more options

Hi FredMcD

Thanks for the quick reply. As I said in the OP I'm runing the machine on windows vista not 8 or 10 so I don't think that's the issue, also all my drivers are up to date.

I'm not quite sure what you're trying to describe when you say "run the file from Firefox, or the file browser?" so I'll run through what I've been doing.

1. Go to adobe website and select flash.

2. Select the correct version for my computer and download.

3. Click on the download icon in the firefox tool bar and click on the adobe flash file, nothing happens.

4. Open the firefox library and select downloads, click on the adobe flash file. This time I get the "open execatable file?" message pop up, I click on OK the message disappears and again nothing happens.

I hope the extra information is of some use thought I'm still trying to figure out if this problem is with firefox itself or some kind of comflict with windows.

And while I remember I should mention that I'm having this trouble with ALL the files I've tried to download, I just mentioned flash in the first post as that has been causing me the most problems on the internet.

Again thanks for your help.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try this:

You can find the latest Flash player versions for Firefox on this page: