This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

account has been locked and if I reset my password, some data maybe lost

  • 1 balas
  • 1 memiliki masalah ini
  • 5 kunjungan
  • Balasan terakhir oleh cor-el

likounin
likounin
more options

Today my firefox for windows told me to reset my password, however, if I do so, some of my data will be lost. I'm not quite understand why Mozilla force me to lose data?

Today my firefox for windows told me to reset my password, however, if I do so, some of my data will be lost. I'm not quite understand why Mozilla force me to lose data?

Semua Balasan (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Mozilla has found out that some Firefox account passwords that are use for the Sync service are compromised and misused. The passwords of affected accounts have been reset to protect you and an email is send to notify you.

See:

Always make sure never to use the same password for more than one website, but always use a different password.