Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Thunderbird hangs for an extremely large period of time when an e-mail is moved to a folder - Ubuntu 14.04

  • 3 balas
  • 3 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh amanchesterman

more options

My Thunderbird hangs for a long period of time (~30 seconds for a text only e-mail, up to 10 minutes for an attachment) when a message is moved to a folder. This includes the copy that is generated in the Sent folder when I send a message.

The window will gray out and be unresponsive for the period of time, and will require me to either wait it out or to force quit. When the program is frozen the rest of the computer will not be affected, and I can use other programs. Outside of moving e-mails I don't have any other difficulties with Thunderbird.

I am not sure if this is pertinent information: When I browse into my Thunderbird directory and look at the local folders I notice that some of them indicate that they are conflicted copies. (See image). The problem occurs for both the conflicted folders and the ones which have a regular file name.

I am using Ubuntu 14.04. Thunderbird is configured with multiple IMAP accounts, from which I save the important e-mails into Local Folders. The problem occurs equally when moving files from the IMAP server to Local Folders, or when moving messages between Local Folders. I occasionally compact folders and move old e-mails to the archive, additionally it has the same problem when I try to move messages to a newly created empty file.

Thank you for any help anyone can give!

My Thunderbird hangs for a long period of time (~30 seconds for a text only e-mail, up to 10 minutes for an attachment) when a message is moved to a folder. This includes the copy that is generated in the Sent folder when I send a message. The window will gray out and be unresponsive for the period of time, and will require me to either wait it out or to force quit. When the program is frozen the rest of the computer will not be affected, and I can use other programs. Outside of moving e-mails I don't have any other difficulties with Thunderbird. I am not sure if this is pertinent information: When I browse into my Thunderbird directory and look at the local folders I notice that some of them indicate that they are conflicted copies. (See image). The problem occurs for both the conflicted folders and the ones which have a regular file name. I am using Ubuntu 14.04. Thunderbird is configured with multiple IMAP accounts, from which I save the important e-mails into Local Folders. The problem occurs equally when moving files from the IMAP server to Local Folders, or when moving messages between Local Folders. I occasionally compact folders and move old e-mails to the archive, additionally it has the same problem when I try to move messages to a newly created empty file. Thank you for any help anyone can give!
Lampiran tangkapan layar

Semua Balasan (3)

more options

Just to eliminate one possibility first, does Thunderbird do this if you run it in safe mode?

more options

It does. The problem also persists if I re-install Thunderbird.

more options

In that case I think you are right to suspect the folder conflicts. However I'm not an expert in this so I'm not sure how to set you right. I've looked at the folder structure in my installation and I have: profile folder; within that 'Mail' folder; within that 'Local Folders' folder; within that 'Inbox', 'Sent' etc., plus other folders in which I keep local copies. In yours, however, if I read your screenshot correctly, the folders in which you keep copies are inside the Local Folders Inbox? If that's the case, I'm wondering if that's part of the problem ... perhaps try placing them at the same level as the Inbox in Local Folders?