This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Why are Emails older than 6 months missing?

  • 3 balas
  • 2 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh Toad-Hall

more options

I needed to look back at some history and realized that my emails only go back through November 16, 2015. There are a few beyond that but only about 20 from then to December of 2011. I should have 8 years worth of mail.

I needed to look back at some history and realized that my emails only go back through November 16, 2015. There are a few beyond that but only about 20 from then to December of 2011. I should have 8 years worth of mail.

Semua Balasan (3)

more options

What OS ? What version of Thunderbird? Is this an Imap or Pop mail account? Which folder has the missing emails - are you talking about the Inbox?

Do not compact any folders as compacting may make situation worse.

more options

Windows 7 Thunderbird 45.1.0 POP Inbox Haven't ever compacted

more options

Compacting is very important. If you do not compact on a frequent basis you could end up with corrupted folders. I'm going to assume some corruption may have occured since emails went missing.

First: Check emails are actually still in Inbox mbox file.

In Thunderbird

  • Help > TRoublshooting Information
  • click on 'show folder' a new window opens showing profile folder name.
  • Close Thunderbird now - this is important
  • click on 'Mail' folder
  • click on pop mail account name

You should see the 'Inbox' mbox file - it has no extension.

  • Open the 'Inbox' file using Notepad

Each email will start with these lines: this is an example

  • From - Sun Dec 28 18:14:40 2014
  • X-Mozilla-Status: 0001
  • X-Mozilla-Status2: 00800000

The oldest emails will be at the top. The emails were downloaded and added to the file in the order downloaded.

If you can see the emails then do the following. I have attached a couple of images to help show you what is modified when you do the following. Use 'Edit' > 'Find' Starting at the top use the look for this line: X-Mozilla-Status: 0001

Make sure each X-Mozilla-Status: has the number 0001

  • Edit the number as required working down through the document.
  • Save the file.
  • delete the 'Inbox.msf' file. A new one will be auto created.
  • Restart Thunderbird.

that should get emails back in Thunderbird Inbox .

I would then advise:

  • Create folders to store emails in an organised manner. eg: Family, Business, Online Orders, Bills etc.
  • Move all good emails from Inbox to suitable folders.

Very old emails can be 'Archived'. Archived emails will still be visible in Thunderbird, but it releases space in the main folders.

How to set up Archive Options:

As you have not compacted and may have a corrupted folder, please do the following on the Inbox:

  • Make sure all good emails are either in suitable folders for storage or Archived.
  • Delete an emails you do not want.

When Inbox is empty:

  • Right click on 'Inbox' folder and select : 'Compact'

If you have any emails in the Junk folder:

  • Right click on 'Junk' folder and select 'Empty Junk'
  • then right click on Junk fodler and select: 'Compact'.

This is some good info on compacting, it explains what compacting does and why it is important.